Service Desk Feature Requests

29 topics in this forum

1. mention

   By Viswanath VB, Tuesday at 01:06 PM
   • 0 replies
   • 17 views
   • 
   • Viswanath VB
   • Tuesday at 01:06 PM

2. Support Hours

   By Viswanath VB, Tuesday at 12:43 PM
   • 1 reply
   • 12 views
   • 
   • Viswanath VB
   • Tuesday at 01:02 PM

3. Emoji Picker

   By Viswanath VB, Tuesday at 12:40 PM
   • 0 replies
   • 11 views
   • 
   • Viswanath VB
   • Tuesday at 12:40 PM

4. POP3/imap

   By Viswanath VB, July 27
   • 2 replies
   • 147 views
   • 
   • Viswanath VB
   • August 12

5. Social media Integration

   By Viswanath VB, August 11
   • 0 replies
   • 17 views
   • 
   • Viswanath VB
   • August 11

6. Help Widget

   By Viswanath VB, August 11
   • 0 replies
   • 22 views
   • 
   • Viswanath VB
   • August 11

7. Google Translate

   By Viswanath VB, August 11
   • 0 replies
   • 21 views
   • 
   • Viswanath VB
   • August 11

8. Leads Missing features

   By Viswanath VB, August 10
   • 0 replies
   • 15 views
   • 
   • Viswanath VB
   • August 10

9. Knowledge Base

   By Viswanath VB, July 2
   • 1 reply
   • 174 views
   • 
   • Viswanath VB
   • July 27

10. Ability to set each support department with specific "from" address

    By Luis, July 26
    • 0 replies
    • 28 views
    • 
    • Luis
    • July 26

11. Review Us option

    By Viswanath VB, July 25
    • 0 replies
    • 150 views
    • 
    • Viswanath VB
    • July 25

12. image copy past

    By Viswanath VB, July 25
    • 0 replies
    • 136 views
    • 
    • Viswanath VB
    • July 25

13. Ticket Timer

    By Viswanath VB, July 20
    • 0 replies
    • 144 views
    • 
    • Viswanath VB
    • July 20

14. Support KB

    By Marc, July 11
    • 2 replies
    • 52 views
    • 
    • Hivium
    • July 20

15. TICKET SERVICE IMPLEMENTATION IN GOOGLE WORKSPACE

    By Hector Mendoza, July 18
    • 0 replies
    • 38 views
    • 
    • Hector Mendoza
    • July 18

16. Intelligent ticket assignment

    By Viswanath VB, July 14
    • 0 replies
    • 44 views
    • 
    • Viswanath VB
    • July 14

17. URL Scanning

    By Viswanath VB, July 11
    • 0 replies
    • 43 views
    • 
    • Viswanath VB
    • July 11

18. Canned responses

    By Viswanath VB, July 3
    • 3 replies
    • 83 views
    • 
    • Viswanath VB
    • July 10

19. Built in live chat

    By Viswanath VB, July 7
    • 1 reply
    • 48 views
    • 
    • Seb
    • July 8

20. Support Ticket Custom Fields

    By Viswanath VB, July 6
    • 0 replies
    • 48 views
    • 
    • Viswanath VB
    • July 6

21. Support Ticket Escalations

    By Viswanath VB, July 6
    • 0 replies
    • 48 views
    • 
    • Viswanath VB
    • July 6

22. support ticket welcome and signature

    By Viswanath VB, July 3
    • 1 reply
    • 51 views
    • 
    • Seb
    • July 3

23. Ticket Sensitive Data

    By Viswanath VB, July 3
    • 1 reply
    • 58 views
    • 
    • Seb
    • July 3

24. support ticket rating and feedback

    By Viswanath VB, July 3
    • 0 replies
    • 41 views
    • 
    • Viswanath VB
    • July 3

25. phone Verification

    By Viswanath VB, July 2
    • 0 replies
    • 45 views
    • 
    • Viswanath VB
    • July 2