Service Desk Feature Requests

41 topics in this forum

1. Auto greeting and signature in every ticket reply

   By BMA, October 26
   • 0 replies
   • 142 views
   • 
   • BMA
   • October 26

2. Add browser notifcations for tickets

   By Feedback Monkey, October 25
   • 0 replies
   • 51 views
   • 
   • Feedback Monkey
   • October 25

3. Variables in tickets

   By Feedback Monkey, October 25
   • 0 replies
   • 58 views
   • 
   • Feedback Monkey
   • October 25

4. Auto Draft

   By Viswanath VB, October 22
   • 0 replies
   • 68 views
   • 
   • Viswanath VB
   • October 22

5. FAQ department

   By xeovia, October 3
   • 3 replies
   • 119 views
   • 
   • jeffuk
   • October 16

6. Support Pin

   By Viswanath VB, September 11
   • 3 replies
   • 171 views
   • 
   • Seb
   • October 6

7. Support Hours

   By Viswanath VB, August 16
   • 3 replies
   • 229 views
   • 
   • Viswanath VB
   • September 14

8. Built in live chat

   By Viswanath VB, July 7
   • 2 replies
   • 153 views
   • 
   • Seb
   • September 14

9. Support ticket reports

   By Viswanath VB, August 24
   • 2 replies
   • 133 views
   • 
   • Seb
   • September 12

10. Follow Up Reminders

    By Viswanath VB, September 5
    • 0 replies
    • 112 views
    • 
    • Viswanath VB
    • September 5

11. Ticket SLA

    By Viswanath VB, September 3
    • 0 replies
    • 109 views
    • 
    • Viswanath VB
    • September 3

12. Automated Replies

    By Viswanath VB, September 2
    • 0 replies
    • 119 views
    • 
    • Viswanath VB
    • September 2

13. Auto Responder Based On Working Hours

    By Viswanath VB, August 25
    • 0 replies
    • 95 views
    • 
    • Viswanath VB
    • August 25

14. Ticket Response Status

    By Viswanath VB, August 25
    • 0 replies
    • 106 views
    • 
    • Viswanath VB
    • August 25

15. Social media Integration

    By Viswanath VB, August 11
    • 1 reply
    • 134 views
    • 
    • Hivium
    • August 25

16. Knowledge Base

    By Viswanath VB, July 2
    • 5 replies
    • 390 views
    • 
    • Hivium
    • August 25

17. Ability to assign tags to tickets

    By Viswanath VB, August 24
    • 0 replies
    • 83 views
    • 
    • Viswanath VB
    • August 24

18. mention

    By Viswanath VB, August 16
    • 0 replies
    • 135 views
    • 
    • Viswanath VB
    • August 16

19. Emoji Picker

    By Viswanath VB, August 16
    • 0 replies
    • 111 views
    • 
    • Viswanath VB
    • August 16

20. POP3/imap

    By Viswanath VB, July 27
    • 2 replies
    • 257 views
    • 
    • Viswanath VB
    • August 12

21. Help Widget

    By Viswanath VB, August 11
    • 0 replies
    • 131 views
    • 
    • Viswanath VB
    • August 11

22. Google Translate

    By Viswanath VB, August 11
    • 0 replies
    • 107 views
    • 
    • Viswanath VB
    • August 11

23. Leads Missing features

    By Viswanath VB, August 10
    • 0 replies
    • 79 views
    • 
    • Viswanath VB
    • August 10

24. Ability to set each support department with specific "from" address

    By Luis, July 26
    • 0 replies
    • 102 views
    • 
    • Luis
    • July 26

25. Review Us option

    By Viswanath VB, July 25
    • 0 replies
    • 218 views
    • 
    • Viswanath VB
    • July 25