Service Desk Feature Requests

52 topics in this forum

1. Stop reopening closed ticket

   By Viswanath VB, March 29
   • 0 replies
   • 49 views
   • 
   • Viswanath VB
   • March 29

2. Knowledgebase embedded

   By Viswanath VB, March 27
   • 0 replies
   • 39 views
   • 
   • Viswanath VB
   • March 27

3. Stop Clients Closing Tickets

   By Viswanath VB, March 19
   • 2 replies
   • 82 views
   • 
   • Viswanath VB
   • March 20

4. After ticket closed feedback email

   By Viswanath VB, March 17
   • 1 reply
   • 62 views
   • 
   • Seb
   • March 18

5. Improve client notes

   By Tyler, February 17
   • 1 reply
   • 88 views
   • 
   • Seb
   • March 18

6. ChatGPT

   By Viswanath VB, March 9
   • 0 replies
   • 66 views
   • 
   • Viswanath VB
   • March 9

7. Ai Integration

   By Viswanath VB, February 20
   • 1 reply
   • 107 views
   • 
   • jwhm
   • February 20

8. FAQ department

   By xeovia, October 3, 2022
   • 5 replies
   • 314 views
   • 
   • Viswanath VB
   • February 18

9. Add .har support

   By Feedback Monkey, January 15
   • 7 replies
   • 278 views
   • 
   • Harry L
   • January 30

10. True integration with third party support

    By Feedback Monkey, December 29, 2022
    • 0 replies
    • 130 views
    • 
    • Feedback Monkey
    • December 29, 2022

11. Share Screen Recordings

    By Viswanath VB, December 24, 2022
    • 0 replies
    • 125 views
    • 
    • Viswanath VB
    • December 24, 2022

12. True integration with LiveChat etc

    By Feedback Monkey, December 17, 2022
    • 0 replies
    • 111 views
    • 
    • Feedback Monkey
    • December 17, 2022

13. Knowledge Base

    By Viswanath VB, July 2, 2022
    • 6 replies
    • 678 views
    • 
    • Michael
    • December 8, 2022

14. Auto greeting and signature in every ticket reply

    By BMA, October 26, 2022
    • 0 replies
    • 255 views
    • 
    • BMA
    • October 26, 2022

15. Add browser notifcations for tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 171 views
    • 
    • Feedback Monkey
    • October 25, 2022

16. Variables in tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 173 views
    • 
    • Feedback Monkey
    • October 25, 2022

17. Auto Draft

    By Viswanath VB, October 22, 2022
    • 0 replies
    • 189 views
    • 
    • Viswanath VB
    • October 22, 2022

18. Support Pin

    By Viswanath VB, September 11, 2022
    • 3 replies
    • 340 views
    • 
    • Seb
    • October 6, 2022

19. Support Hours

    By Viswanath VB, August 16, 2022
    • 3 replies
    • 455 views
    • 
    • Viswanath VB
    • September 14, 2022

20. Built in live chat

    By Viswanath VB, July 7, 2022
    • 2 replies
    • 316 views
    • 
    • Seb
    • September 14, 2022

21. Support ticket reports

    By Viswanath VB, August 24, 2022
    • 2 replies
    • 283 views
    • 
    • Seb
    • September 12, 2022

22. Follow Up Reminders

    By Viswanath VB, September 5, 2022
    • 0 replies
    • 253 views
    • 
    • Viswanath VB
    • September 5, 2022

23. Ticket SLA

    By Viswanath VB, September 3, 2022
    • 0 replies
    • 248 views
    • 
    • Viswanath VB
    • September 3, 2022

24. Automated Replies

    By Viswanath VB, September 2, 2022
    • 0 replies
    • 270 views
    • 
    • Viswanath VB
    • September 2, 2022

25. Auto Responder Based On Working Hours

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 240 views
    • 
    • Viswanath VB
    • August 25, 2022