Viswanath VB Posted March 17, 2023 Share Posted March 17, 2023 After support ticket closed automatically sent a feedback email about support ticket. From admin area can see all feedbacks. 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted March 18, 2023 Share Posted March 18, 2023 You can at the moment send an email on ticket closed to client -- but the actual CSAT/NPS integration would need to be third party We will be adding proper NPS+CSAT integration on tickets. 1 Quote Link to comment Share on other sites More sharing options...
SHAIK VAHID Posted June 17, 2023 Share Posted June 17, 2023 In my thoughts, most of the customer will not check email after close the ticket. (May be some few will open). So very easy solution is just simple give rating option at latest ticket reply. I attached screenshot... This will be easy for customer to give rating and not required any third-party integrations (which is involve additional costs). Its just my idea. 1 Quote Link to comment Share on other sites More sharing options...
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