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Hi Luis, thanks for letting us know about this! I've passed it on to the team. We've got a few big things to tackle right now, but we'll definitely get to this and keep you updated once it's sorted!

Hi. I recently noticed that the Namesilo integration only manages to set the Registrant information leaving the Billing, Technical, and Administrative information set to the default Namesilo's account settings. Please consider adding the support for this types of contacts. Regards.

Hey @Seb thanks for the update. Do you have any rough ETA on when this could be available? Thanks once again! 🙏

Love to see Hetzner VPS being added.

Hope to see this too

Would also like to have Mollie added :)

Hi, At the moment, we don't have a specific date for when Mollie will be available. However, we are continuously adding more payment providers. Recently, we've integrated Pesapal and Coingate as new gateways with Upmind. Additionally, in a few months, we'll be launching Upmind Provisioning v2, which will enable you to build completely custom provisioning integrations as needed. With this, you won't be limited by Upmind's first-party provision integrations, offering more flexibility and expanding your options beyond Upmind's initial provisions.

Hi, We are continuously adding more first-party provisioning providers. However, I can't specify the exact availability of Proxmox at the moment. Nevertheless, in a few months, we'll be launching Upmind Provisioning v2, which will enable you to build completely custom provisioning integrations as needed. This means you won't be limited by Upmind's first-party provision integrations. Stay tuned for more updates.

Any updates on proxmox support for provisioning and management?

Hi Dusan We've got a series of updates on invoice numbering in progress: - Proforma invoicing - Different number series for 0 value invoices - Marking invoice number prefixes optional - Custom invoice numbering when paid and unpaid - If invoices have taxes to change the title from invoice to tax invoice - Unique order numbers separate from the invoice numbers As well as this we've got e-invoicing underway with a deploy out for that this month -- for compliance with Indian, Mexican and Colombia tax authorities, as well as incoming support for Peppol. For now you can edit the invoice pdf to show 'proforma' if it's unpaid -- but it does not change the number sequence. Thanks Seb

1.3.6 (11/04/2024) - NEW: Surface actor and datetime for ticket status changes - INTERNAL: Sync Localazy translations 1.3.7 (11/04/2024) - FIX: Anonymise ticket status change for clients - INTERNAL: Sync Localazy translations 1.3.8 (11/04/2024) - NEW: Implement 'Close all tickets' functionality for clients & leads - INTERNAL: Sync Localazy translations 1.3.9 (15/04/2024) - FIX: Lead name not showing in ticket messages thread

Okay will do that. Thanks.

Thanks

@elvira any date when mollie or open source payment will be available?

Hi guys, any update on this? Thanks!

I am currently testing upmind. While I don't need the hosting provisioning features (currently hosting via Gridpane), I do need a way to list the domain name for each web hosting subscription. I need this both for my own internal record keeping and for several clients that host multiple websites with me. What's the best way to implement this so that the client can see the domain name on each invoice and I can access it via the API or other reporting?

Hi! In January we rolled out a new backend for our ACME implementation. As it turns out, there was an issue with the parsing of domain names added to Upmind which contained capital letters. This has been fixed, so your domain should be working as expected now. Thanks, Harry

Hi there, Yes, offering your clients a half-price discount using Upmind's Promotion feature is possible. You can choose between a fixed amount discount or a percentage discount. This discount will apply to all billing terms on your product, including yearly recurring. We'd recommend using the fixed amount discount of £2.5. This way, even if your client selects yearly recurring, they'll still receive the £2.5 discount. You can refer to the Upmind guide for further details: https://docs.upmind.com/docs/how-to-create-a-basic-promotion-code I hope it helps! 🙂

Hi, is this possible? First month half price? So using a code for example, a customer purchases hosting monthly, recurring. Normally £5 a month but gets the first month for £2.50. I havent been able to work out how to do it, after looking at the KB. And if it is possible, would it also apply if the customers purchases a yearly recurring product? Many thanks

This is a standard way of how European accounting works on most countries. Reference: https://docs.whmcs.com/Invoicing_Setup (scroll down to "Proforma Invoicing/Sequential Invoice Numbering" part). Basically, every new unpaid invoice would say "Pro-forma Invoice #4564" or "Invoice #4545" and these numbers does not mean anything. But, once the invoice is paid it will change to "Invoice IN-2024/1000" or whatever is setup, and that's the real invoice number that goes into accounting.

Hi Team, I just went to login to Upmind and I am getting an SSL error. When logging in via the temp URL I can check the settings and the correct A records are set. This has been working for over 12 months and just randomly stopped working. Hopefully you can help.

Hi Snake - we include generous numbers of users with each plan. Three with the free plan, and 5 with the $25/mo plan.

great to see it's been updated, but I notice that I still need to pay for each extra staff user. This is still an issue for small company like me with my offshore and freelancers people. I have some freelancers that in general do not communicate with clients, and I might only assign a ticket to them once in a blue moon, but I would still need to pay a user for them every month. Same with the outsourced support, I pay an agency for support but need a login for each person.

1.3.2 (26/03/2024) - NEW: Implement provision provider filter on TLDs listing 1.3.3 (28/03/2024) - FIX: Text wrapping within profile card menu 1.3.4 (29/03/2024) - NEW: Move support/inbox filters out of the URL, into localStorage - FIX: Hide ticket auto-close message when in-progress - INTERNAL: Improve copy for 'invoice_payment_missing_data_hook' - INTERNAL: Sync Localazy translations 1.3.5 (02/04/2024) - NEW: Refreshed UI for brand select modal - NEW: Implement tickets `brands` filter in multi-brand mode - INTERNAL: Sync Localazy translations

Hey siggles, Currently, you can't tweak the widget style from the Upmind control panel. But hey, why not give playing with the code a shot? If anyone's tried it out, feel free to share your experience here! Cheers