snake

great to see it's been updated, but I notice that I still need to pay for each extra staff user. This is still an issue for small company like me with my offshore and freelancers people. I have some freelancers that in general do not communicate with clients, and I might only assign a ticket to them once in a blue moon, but I would still need to pay a user for them every month. Same with the outsourced support, I pay an agency for support but need a login for each person.

any update on this Seb ?

that is great to hear... Since so many businesses are now outsourcing and white labelling these days, I would imagine this must be a common issue now. I think the only way to keep it affordable for small businesses is to have it based on income, number of clients etc. Or maybe the per user pricing is based on role, for only full admins pay the full price. Despite what psybox said above, WHMCS clearly does achieve this. Granted, it is unfair based on the fact that you are hosting and supporting it yourself, so it should have stayed a flat price, but that's a moot point now. This is a common tactic with so many products, reel them in with cheap pricing, then put it up once you have a shed load of users.

I have been looking for an alternative to whmcs for a long time, and upmind looks like it has potential, I especially like the multi brand feature, which would be useful as I currently run multiple whmcs installs. My big issue is the per staff user pricing. While I am just a small 1 man business, I do use freelancers and outsource support, so I would need all of those people to have their own staff user account, which would be prohibitively expensive right off the bat. I think the way WHMCS do it is fair, as it is based on the number of active customers. So it remains cheap and affordable for small businesses. I know a lot of people complained when WHMCS changed their pricing model, but it really only impacted large hosting providers with more than 10,000 active customers, who could clearly afford it. With your per-staff user pricing, it would cost me way more than whmcs by a factor 10+ and for less features and integrations. Do you have any plans to change this?

this has always been a massive problem with WHMCS, even their bulk pricing updater is useless. when prices need to be updated, it needs to optionally also be applied to clients. either a fixed price increase to a specific value percentage increase or increase by £x.xx This is especially a nightmare with domain names

I would also love to see a project manager, or at least integration with an affordable PM, such as perfex CRM. the WHMCS project manager sucks, it is really awful, so don't copy that.