Customers often send HAR files as CDN tend to server requests differently, i.e. browser, device, location etc, makes it easier to pin down issues.
When they try to upload them to a Support Ticket - the format isn't allowed.
We really need a way of verifying customers ASAP, I have had three disputes in the last 6 month period I couldn't prove they were legitimate customers to the customers bank.
Their excuse has been "fraud" which if we had KYC wouldn't be a issue, I could provide proof!