xeovia Posted October 3, 2022 Share Posted October 3, 2022 is there a possibility to add FAQ department like on WHMCS? 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted October 3, 2022 Share Posted October 3, 2022 Like a knowledgebase? Sure - we've had this requested before. It's not that core so I don't think it'll be imminent, but we can add something to the roadmap no problem. 1 Quote Link to comment Share on other sites More sharing options...
Feedback Monkey Posted October 3, 2022 Share Posted October 3, 2022 Knowledgebase would be so useful! 2 Quote Link to comment Share on other sites More sharing options...
jeffuk Posted October 16, 2022 Share Posted October 16, 2022 Yes a knowledgebase for sure +1 1 Quote Link to comment Share on other sites More sharing options...
gavin Posted February 18, 2023 Share Posted February 18, 2023 +1 for Knowledge. Will reduce the repetitive questions asked by customers. Quote Link to comment Share on other sites More sharing options...
Viswanath VB Posted February 18, 2023 Share Posted February 18, 2023 also when a customer is creating support ticket based on keywords customer typing in subject or message area knowledgebase articles will automatically suggest. example if a customer trying open ticket what is my name server so based on the keywords knowledgebase articles will automatically suggest, so customer will check out knowledgebase articles and do not open the ticket. this feature will reduce support ticket. @Seb please consider adding this feature after knowledgebase feature released. 1 Quote Link to comment Share on other sites More sharing options...
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