Viswanath VB Posted September 11, 2022 Share Posted September 11, 2022 It will be great if have Support Pin feature in Upmind. a little digit pin that a client has to give to a support operator to confirm they're the real account holder. When asking support through live chat. The pin should refresh every hour or day. The admin can search the pin in the Admin panel to locate the customers account. Customers can generate support PINs from client area. 2 Quote Link to comment Share on other sites More sharing options...
Seb Posted September 12, 2022 Share Posted September 12, 2022 This is something that will come relatively soon. We've got a proof of concept that is being tested. 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted October 6, 2022 Share Posted October 6, 2022 This is now live You can enable it under settings -> service desk -> support pin 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted October 6, 2022 Share Posted October 6, 2022 Some screenshots Clients view their pins under 'Support' in their client area Staff can view a support pin under the client, or they can click 'Verify pin' to enter a support pin and then locate the client 1 3 Quote Link to comment Share on other sites More sharing options...
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