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Viswanath VB

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Posts posted by Viswanath VB

    Ability to assign tags to tickets

    in Service Desk Feature Requests

    Posted

    In order to better track, and manage support tickets. It will be great if have option to add add tags to support ticket so I can better identify common issues, track tickets easily. Also it will be great automatically tags ticket based on keywords in ticket. 

    Example - in ticket have website down, website not working keyword. Then automatically add tag Urgent or website Down.

    • Like 1

    Invite Clients

    in Affiliate System

    Posted

    It will be great if have Invite clients feature. clients invite there friend and family to join our hosting company. So when invite client is clicked, a box will pop up, to enter the clients email address of friend or family which will then automatically send the client an email with a affiliate link inviting them to join the hosting company. 

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    • Like 1

    Migration Centre

    in Client Accounts and Security

    Posted

    It will be great if have Migration Centre feature. Migration Centre helps keep  migrations organised and related clients updated status easily. related customer received notification when migration starts. also auto notify customer on migration status updates using Support Tickets Or Email.

    In clint area - clients can fill migration form with control panel login details etc. Clients can see migration status.

    In admin dashboard - Can see migrations list in a dedicated Page. Admins can see control panel details and can easily update the migration status (Open - In Process - Completed ). Auto notify customer on migration status using Support Tickets or email.

    It will be easy to track migrations if have this feature.

    • Like 1

    Fraud Database

    in Billing Feature Requests

    Posted

    It will be great if have FraudMind fraud Database.

    Example - if a Clint placed order and FraudMind approved the order and after few days found that clint is spammer so hosting company reported that clint has a fraud and that clint information is saved with FraudMind fraud Database.

    The same Clint placed order on different company and Upmind checked the information with FraudMind fraud Database and marked order has fraud automatically.

    Also daily all customers data will be checked against FraudMind fraud Database.  It will alert  admins if any clients reported as fraud from other hosting company's.

    Also same for support ticket too.

    If hosting company reported a ticket as spam then save the mail address to FraudMind fraud Database. And if new ticket opened from reported mail address it will be automatically blocked or marked ticket as spam.

    Domain Name Block Words

    in Domain Name Tools and Feature Requests

    Posted

    Add a way to blacklist certain words for domain name, so that domains containing them cannot be transferred or registered and not able to create hosting account.

    Example - facebook, Google, Twitter, hack, Paypal etc.

    Spammers buy domains and hosting like this loginintopaypal.tld for phishing.  This will help to reduce abuse and phishing.

    Abandoned Cart Recovery

    in Billing Feature Requests

    Posted · Edited by Viswanath VB

    Automatically send up to personalized emails to remind customers about the contents of their cart. This helps turn abandoned carts into sales.Also, you can now propose discounts directly via the email in order to remind your clients to finalize their pun automatic email is sent to customers each time they add products to their shopping cart but do not purchase. It reminds and encourages them to complete the order. It’s beneficial and easy to use.emails to remind customers about the contents of their cart. This helps turn abandoned carts into sales.

    • Like 2
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