Harry L

Hi! In January we rolled out a new backend for our ACME implementation. As it turns out, there was an issue with the parsing of domain names added to Upmind which contained capital letters. This has been fixed, so your domain should be working as expected now. Thanks, Harry

It will definitely be in the order of months, but I can't say when for sure.

Absolutely! Proxmox will be the first of those to be available as a server provision provider. For more complex flows like pterodactyl servers we need to work on some more general improvements to the flexibility of the system to facilitate, for example, the capture of config/parameters required for certain game server setup scripts. This is something we're already working on for other areas such as domain name additional/cctld fields.

Hi all, RE the SVG aspect ratio issue this has been fixed. If you upload your SVGs again you should see them rendered as desired. Cheers, Harry

You'll need to have added the order first, then click on the order product and go to the Manage tab.

@NID You don't actually need the hosting account IDs. When manually adding an existing 20i hosting account to an order in Upmind, you can use the domain name in the username field then press "Get Info" from the order product "Manage" tab, and the system will grab and store the rest of the details needed to make subsequent provision requests to that 20i hosting account. If you need further help, best to contact us directly via support ticket. https://docs.upmind.com/docs/getting-help-from-upmind

@Akash You can read about Webhooks here: https://docs.upmind.com/docs/webhooks

It won't know how to format requests to the Jelastic API, so we'd recommend you implement a basic endpoint yourself which consumes upmind webhooks and then itself makes API calls to any 3rd party systems as needed. We've written some documentation here: https://docs.upmind.com/docs/webhooks

Hi @TheIrishGoat thanks for your question. In theory it should be possible- but the customer would have a single order product in their Upmind client area from which they can log into 20i and manage all of their domains- basically one order product per billing agreement with you. You'd need to define the package within 20i and model that in your product catalogue in Upmind so that someone can order a 20/100/200 domain package. If you want to discuss or demonstrate exactly how you set up your 20i package types in any more detail then please open a support ticket within Upmind and we can go from there.

Hi @PradeepC I'm sorry but we haven't any plans to work on this in the near future but we are certainly aware of the need to increase flexibility around product options for more complex billing use cases such as this one, thank you.

Hello, just reviving this thread to let you know that a Virtualizor provision provider was released on Upmind today.

They are indeed!

@PradeepC We will be looking at PaaS integrations probably later this year. Sooner than that, you'll be able to subscribe to webhooks from your Upmind instance so you can build out this sort of functionality yourself- which may be a quicker path to what you're trying to achieve.

We've published a new guide for Product & Services bulk notifications here: https://docs.upmind.com/docs/how-to-create-and-send-product-service-bulk-email-messages

Hi @Hivium, @PradeepC There are separate Bulk Notifications in the UI - one under Clients where you define a segment based on Client data, and one under Products & Services where you can define a segment based on products. We'll update the documentation to clarify!

We recently published a guide on how to set up Linode products here: https://docs.upmind.com/docs/how-to-add-linode-products

Hi Luis, Thanks for the feedback- I agree this would be very useful to be able to see a contextual log reason/description. I'll raise an issue internally. Cheers

Hi @Viswanath VB, @Xurtan DomainNameApi is now available for you to configure and start using to sell domain names. Let us know if you have any questions or need help getting started.

In the meantime these can of course be uploaded as a zip, which is probably better anyway since they can get quite big (upload limit is 25mb) and should in theory compress very well since theyre basically json

Ah understood - we'll update the ALLOWED UPLOAD FILE TYPES setting at /admin/settings/security to support .har

What do you need this for exactly?? You can generate one from your own browser network tab when using the Upmind app of course, but what diagnostic are you hoping to do which you require help with?

You can use {{ client.first_name }} or {{ client.full_name }} for email templates where clients are the recipient

If you are still experiencing issues please open a support ticket and we'll be happy to help

You're very welcome! Yes you're correct in that if affiliates wanted to create accounts for their own customers they'd have to do it all themselves manually, but they could then grant themselves delegate access to the referred services which would give them access to view billing information + run provisioning functions if they so wish - https://docs.upmind.com/docs/how-do-delegates-work.

We don't have any reseller controls in the Upmind dashboard yet, but you can certainly set up affiliate commission. To summarise how it works: Once you enable the affiliate system, your customers can opt-in to be an affiliate You can configure different tiers if you want certain affiliates to get different commissions, but you really only need to set up your default tier to get started Within your default tier, you configure which products affiliates can earn commissions on by making sales referrals, and the exact rules around amounts, one-time vs recurring, maturation times etc Affiliates can create links in their client area to distribute however they wish to potential customers When a potential customer clicks an affiliate link and goes on to sign up and make a purchase, the affiliate will be marked as having made that referral and will earn commission if eligible Affiliates can withdraw earnings from their affiliate balance to account credit, to their paypal account, or you can pay out by BACS and record that manually For more detail, your best bet for now is the documentation article you linked - https://docs.upmind.com/docs/creating-an-affiliate-system - until we post a video walkthrough on our YouTube channel - https://www.youtube.com/@upmind8575/videos