[True integration with LiveChat etc]

Would be nice if we could have a direct integration with a live chat provider, i.e. automatically authenticating like you can on WHMCS etc. 

That would be ideal, may Crips or Intercom direct support, automatically authenticating name, email etc.

Would be even better if we could track chat transcripts and other metrics in Upmind.

[We really need Email preferences]

Currently, if we do a segment for all customers, it includes customers without an active subscription or cancelled / closed accounts.

This is obviously super-super annoying for customers who don't use our services, but we still want to send bulk mail.

 

Any idea if we can have a email preferences etc, or a link on emails to opt out of further emails?

[How good is PayPal integration?]

How good is payments through PayPal? What if a customer cancels their payment through PayPal - does it automatically update on Upmind like WHMCS?

[Disable Support but Keep Support PIN]

Would be nice if we could disable the native ticket support, but leave the support PIN in place for when we want to offer just livechat. 

[WebHooks]

7 hours ago, Seb said:

Yes absolutely - these will be things that we can include in webhooks

Awesome, that will be more useful for creating provisioning tools!

[Provision: Provision Limits]

Would be nice if we could set provision limits per server configuration. Some panels don't support limits per server, would be nice if we could artificially implement this on Upmind. 

 

 

[Make root product priceless]

Being able to make a product priceless, and only allowing price overrides to set price

[Make long-list product options/ attributes dropdown]

When product options/attributes children surpass 5 records etc convert to dropdown.

if you have a location selection with 25 options, it's a long-ass-page. 

[WebHooks]

When we do get access to webhooks, it would be cool if we could have the ability to send information from the provision i.e. completed provision webhook, sending domain, hostname etc

[ETA on Custom Provisioning?]

Struggling to function currently, need to be able to have two provisions for one product, i.e. dns provision, product provision - any eta? 

[Purchase quantity discounts]

It would be nice if we could set a % discount for purchasing in bulk  etc, so if you purchase two, 5% discount, three 7% discount etc. 

[Forcing clients to enter full contact information on register/before checkout.]

1 hour ago, Seb said:

We've got an issue for that - it's done on the API but we need to build the UI for managing it.

Beautiful.

[Forcing clients to enter full contact information on register/before checkout.]

7 hours ago, Seb said:

Realised we didn't update here. This option has been live for a while

Does it include phone number? 

[Stuff we need]

27 minutes ago, Seb said:

That's a WordPress SSO and I can't see how it could be the same provision config. It probably needs a standalone 'wordpress on enhance' provision module

For example

 - How do we know a site runs wordpress and we should show the wordpress login

 - How do we know which site it's for given that an enhance package can have many sites.

Very true, maybe we could have a dropdown in Upmind that is like "select website" from the customer's enhance account, and then a button that says "Login", I presume Enhance will have SSO into Magento etc when they support it too, so it would be nice. 

[Stuff we need]

6 hours ago, Seb said:

No, we will implement Enhance level SSO once Enhance release SSO.

It's done: https://apidocs.enhance.com/#/wordpress/getWordpressUserSsoUrl

[Enhance: Provision as Staging option]

Could we not add the ability to specify a enhance staging domain, and then provision a random xyz.EnhanceStagingDomain.com?

1 hour ago, Seb said:

I think what we'll do with the enhance integration in the medium term is just remove the requirement for a domain as it doesn't need it. Our implementation just requires it right now but it won't in future.

 

[Enhance: Provision as Staging option]

Would be nice, if a option for Enhance was to provision the order as a staging site. This would allow the customer to use the hosting straight away, like most modern services do with a staging domain based off their order domain xyz.domain.com and then push to live in Enhance when ready. 

[Stuff we need]

On 11/1/2022 at 9:14 AM, Seb said:

We could probably just show both

Can you guys implement it now?

[Stuff we need]

8 hours ago, Hivium said:

@Seb I think Enhance has come up with the SSO a few days back when they released 8.0.0!

They've also got SSO directly into WP now also via API, can we get some functionality to choose on the Enhance provision module, SSO into Enhance or Directly to WP.

 

I think most here would like their customers to directly SSO into WP.

[Random cpanel username]

I asked for this, a while, while ago so +1.

[Remember filters, position, etc.]

Yes!

[Add browser notifcations for tickets]

Would be nice if we could have a "sound" when a new ticket is created, or a chrome browser notifcation. 

[Variables in tickets]

Would be nice if we could have the same variables from email templates in ticket responses.

[How to add location variations to a product]

What would be the best way of creating location variations for a cPanel server provision? 

[Leads widget]

Would be nice if we could have a widget for leads, i.e., if we have an enterprise solution that is POA that requires a custom solution and price, would be nice if we could embed a leads form widget on that page on our sites.