Feedback Monkey
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Posts posted by Feedback Monkey
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2 hours ago, Seb said:
Just replying here as there's been a significant update in that you can now edit your own invoice PDF templates in your admin area
😄
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3 hours ago, Seb said:
Custom blueprints coming in the future (and you'll be able to set them up in the admin area). Not imminent I'm afraid.
any eta?
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7 hours ago, Seb said:
No need for the .com as that's known by the product
So for abcde.com
https://[brand]/order/product?pid=uuid&pfields[sld]=abcde
where uuid is the id of the .com product (com)
and abcde is the domain (abcde)
nothing is happening at all, just empty page 😞
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I think I found a glitch to spam empty carts lol
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1 hour ago, Seb said:
Variables go like this:
https://[brand]/order/product?pid=uuid&pfields[sld]=abcde
So pfields[name]=value
I cannot get it to work 😧
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What am I doing wrong?
http://x/order/product?pid=50381d78-0e72-d4de-108b-7413569926e5&pfields[name]=domainexample.com
Just refreshes the page nothing else :?
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didi you ever find a solution to this?
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Ability for customers to update their primary domain for a service
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How can I link to a product with domain as a get variable i.e. product?domain=xyz ?
i.e. link to product with domain as get variable, and go straight to checkout as a completely configured product.
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need this asap, already had issues with a customer refusing to pay due to not accepting or cannot prove they acknowledge terms
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it would be better if we could for example create a custom amount of email triggers for 3 hours - 4 hours - 7 hours after abandoned carts, i.e., basket reminder, basket expire, basket.
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customers can still put https:// and www. or subdomains into the domain input on checkout for cPanel.
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WHMCS is readying to release SSO into WordPress natively through cPanel provisioning module using WP Toolkit on the server.
Can we have the same functionality?
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21 hours ago, Viswanath VB said:
Currently it's not possible. Clients have to mannuly reset there control panel password from client area.
fml
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1 hour ago, Seb said:
Agree and yes we'll be making this simpler soon
For now what you want is a product notification - go to the product catalogue -> the product -> product notifications
Then set one for contract activated
Here's an example hosting welcome email you can use:
Dear {{ client.first_name }},<br ><br > Thank you for ordering your new {{ brand.name }} hosting package. Your account is all set up and ready to go!<br ><br > This email contains all the information you will need in order to get started.<br ><br > <strong>Hosting account name:</strong> {{ contracts_product.product_name }}<br> <strong>Domain:</strong> {{ contracts_product.service_identifier }} <br> <strong>Server Hostname:</strong> {{ contracts_product.provision_field_values.data_server_hostname }}<br><br > <strong>Getting Started</strong><br><br> Your hosting package is now live. You can log in through your <a href="https://{{ brand.customer_portal_domain }}/products/{{ contracts_product.contract_id }}/{{ contracts_product.id }}/manage" target="_blank">client area</a> under Products & Services > {{ contracts_product.product_name }} ({{ contracts_product.service_identifier }}) > Login to Control Panel.<br><br> You can also log into your control panel directly at:<br><br> {% if contracts_product.provision_field_values.data_reseller %} <strong>WHM Reseller login page:</strong> <a href="https://{{ contracts_product.provision_field_values.data_server_hostname }}/cpanel" target="_blank">https://{{ contracts_product.provision_field_values.data_server_hostname }}/whm</a><br> {% else %} <strong>Hosting login page:</strong> <a href="https://{{ contracts_product.provision_field_values.data_server_hostname }}/cpanel" target="_blank">https://{{ contracts_product.provision_field_values.data_server_hostname }}/cpanel</a><br> {% endif %} <strong>cPanel username:</strong> <strong>{{ contracts_product.provision_field_values.username }}</strong><br> <strong>cPanel password:</strong> <em><a href="https://{{ brand.customer_portal_domain }}/products/{{ contracts_product.contract_id }}/{{ contracts_product.id }}/manage" target="_blank">Set your cPanel password via the {{ brand.name }} client area</a></em><br><br> <strong>Your domain name</strong><br><br> If you have requested a domain name during sign up, please keep in mind that your domain name may not be visible on the internet instantly. This process is called DNS propagation and can take up to 24 hours though usually just a few minutes. Until your domain has propagated, your website and email will not function. Once is has propagated, your domain name can also be used interchangably with {{ contracts_product.provision_field_values.data_server_hostname }}.<br><br> <strong>Pointing External Domains</strong><br><br> If your domain name is registered elsewhere, you need to update your domain nameservers to point it to your new hosting with us. Our nameservers are:<br><br> {{ contracts_product.provision_field_values.data_ns1 }}<br > {{ contracts_product.provision_field_values.data_ns2 }}<br > {% if contracts_product.provision_field_values.data_ns3 %}{{ contracts_product.provision_field_values.data_ns3 }}<br >{% endif %} {% if contracts_product.provision_field_values.data_ns4 %}{{ contracts_product.provision_field_values.data_ns4 }}<br >{% endif %} <br> Alternatively, you can update your A record to point to our server IP which you can find in your hosting panel under 'Shared service IP'.<br ><br > Once your domain has propagated, you may also use https://www.{{ contracts_product.service_identifier }}/cpanel/<br><br > The username and password above can be used with the hostname {{ contracts_product.provision_field_values.data_server_hostname }} or your domain ({{ contracts_product.service_identifier }}) for FTP or SSH. Your website files are stored within the public_html directory.<br><br> <strong>Email Settings</strong><br><br > Once you've logged into your hosting control panel you can create e-mail accounts under the 'Email Accounts' icon. You can then add them to your email program by using the following details:<br ><br > Incoming Server Hostname: mail.{{ contracts_product.service_identifier }} (or {{ contracts_product.provision_field_values.data_server_hostname }})<br > Incoming Server Port: 993<br > Incoming Server Type: IMAP<br ><br > Outgoing Server Hostname: mail.{{ contracts_product.service_identifier }} (or {{ contracts_product.provision_field_values.data_server_hostname }})<br > Outgoing Server Port: 465<br ><br > Username: The full email address you have created (e.g. you@{{ service_identifier }}).<br > Password: The mailbox password you entered when creating the mailbox<br ><br > When configuring your mail client please ensure you enable SMTP Authentication with the same username and password as above. 'SPA' should be disabled.<br ><br > <strong>Client Portal</strong><br ><br > Everything else you may need is accessible via our client area at {{ brand.customer_portal_domain }} - this is also where you can manage your invoices, billing and support queries.<br ><br > Thank you for choosing {{brand.name}} and if you need any help or assistance with anything, please don't hesitate to get in touch.<br ><br > Kind Regards<br ><br > {{brand.name}}
How do we print the cPanel password? as it's randomly generated, how can we get that password in the email..?
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17 hours ago, norservers said:
Yeah. I've done this. I got it to work. What threw me off in the first place was that i couldn't sellect a trigger (When this template should be triggered?) and it was greyed out when creating a template, which made me think i did something wrong and i started to look at other settings for quite some time. I had to re-enter the template and then i could sellect a trigger for the template. Maybe a bug? I don't know, it happens everytime i create new templates. Thanks tho.
I am with you, it's incredibly confusing initially. There's too many screens involved, the whole email system is very counter intuitive, there's also a option under product and then notification where you can configure product specific notifications.
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In addition, it appears that some actions when going to enable them wont enable.
It also is highly frustrating that it's not clearer what triggers do what, how can I created a "product suspended" email after suspension?
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It's getting a bit of a pain to manage a HTML template per email now, especially when you're dealing with a lot of templates.
Is there any ETA on when being able to create a header/footer wrapper Adding Headers and Footers - WHMCS Documentation like this?
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Getting 403 on some requests, and pages aren't loading.
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would be nice to set a inactive period where if a customer account doesn't have active subscription / open ticket the account is deleted after x days.
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Exactly, @Viswanath VB. It would be ideal.
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Deleted customers/invoices
in Bug Reports & Usability Feedback
Posted
Deleted customer's invoices are still present, and keep increasing the overdue invoice metric even though there isn't any overdue,.