Service Desk Feature Requests

54 topics in this forum

1. True integration with third party support

   By Feedback Monkey, December 29, 2022
   • 1 reply
   • 784 views
   • 
   • SHAIK VAHID
   • June 17, 2023

2. Disable support via ticket

   By Feedback Monkey, May 28, 2022
   • 2 replies
   • 780 views
   • 
   • Seb
   • June 29, 2022

3. Ticket SLA

   By Viswanath VB, September 3, 2022
   • 0 replies
   • 773 views
   • 
   • Viswanath VB
   • September 3, 2022

4. Knowledgebase embedded

   By Viswanath VB, March 27, 2023
   • 0 replies
   • 772 views
   • 
   • Viswanath VB
   • March 27, 2023

5. ChatGPT

   By Viswanath VB, March 9, 2023
   • 2 replies
   • 760 views
   • 
   • Zencommerce
   • July 19, 2023

6. support ticket welcome and signature

   By Viswanath VB, July 3, 2022
   • 1 reply
   • 751 views
   • 
   • Seb
   • July 3, 2022

7. POP3/imap

   By Viswanath VB, July 27, 2022
   • 2 replies
   • 750 views
   • 
   • Viswanath VB
   • August 12, 2022

8. image copy past

   By Viswanath VB, July 25, 2022
   • 0 replies
   • 745 views
   • 
   • Viswanath VB
   • July 25, 2022

9. Add browser notifcations for tickets

   By Feedback Monkey, October 25, 2022
   • 0 replies
   • 736 views
   • 
   • Feedback Monkey
   • October 25, 2022

10. Auto Draft

    By Viswanath VB, October 22, 2022
    • 0 replies
    • 715 views
    • 
    • Viswanath VB
    • October 22, 2022

11. Auto Responder Based On Working Hours

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 711 views
    • 
    • Viswanath VB
    • August 25, 2022

12. Support Ticket Custom Fields

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 709 views
    • 
    • Viswanath VB
    • July 6, 2022

13. Define whether or not a hosting package has support.

    By Feedback Monkey, May 11, 2022
    • 3 replies
    • 695 views
    • 
    • Feedback Monkey
    • May 11, 2022

14. Merge Tickets

    By Feedback Monkey, May 20, 2022
    • 1 reply
    • 694 views
    • 
    • Seb
    • May 23, 2022

15. True integration with LiveChat etc

    By Feedback Monkey, December 17, 2022
    • 0 replies
    • 665 views
    • 
    • Feedback Monkey
    • December 17, 2022

16. After ticket closed feedback email

    By Viswanath VB, March 17, 2023
    • 2 replies
    • 662 views
    • 
    • SHAIK VAHID
    • June 17, 2023

17. Leads Missing features

    By Viswanath VB, August 10, 2022
    • 0 replies
    • 661 views
    • 
    • Viswanath VB
    • August 10, 2022

18. Help Widget

    By Viswanath VB, August 11, 2022
    • 0 replies
    • 632 views
    • 
    • Viswanath VB
    • August 11, 2022

19. Ticket Timer

    By Viswanath VB, July 20, 2022
    • 0 replies
    • 632 views
    • 
    • Viswanath VB
    • July 20, 2022

20. mention

    By Viswanath VB, August 16, 2022
    • 0 replies
    • 599 views
    • 
    • Viswanath VB
    • August 16, 2022

21. Emoji Picker

    By Viswanath VB, August 16, 2022
    • 0 replies
    • 592 views
    • 
    • Viswanath VB
    • August 16, 2022

22. URL Scanning

    By Viswanath VB, July 11, 2022
    • 0 replies
    • 562 views
    • 
    • Viswanath VB
    • July 11, 2022

23. Intelligent ticket assignment

    By Viswanath VB, July 14, 2022
    • 0 replies
    • 562 views
    • 
    • Viswanath VB
    • July 14, 2022

24. TICKET SERVICE IMPLEMENTATION IN GOOGLE WORKSPACE

    By Hector Mendoza, July 18, 2022
    • 0 replies
    • 527 views
    • 
    • Hector Mendoza
    • July 18, 2022

25. Whitelabel Knowledgebase or Documentation

    By dsuinfotech, January 7
    • 4 replies
    • 496 views
    • 
    • dsuinfotech
    • January 8