Service Desk Feature Requests

54 topics in this forum

1. Knowledgebase embedded

   By Viswanath VB, March 27, 2023
   • 0 replies
   • 724 views
   • 
   • Viswanath VB
   • March 27, 2023

2. Leads Missing features

   By Viswanath VB, August 10, 2022
   • 0 replies
   • 630 views
   • 
   • Viswanath VB
   • August 10, 2022

3. mention

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 593 views
   • 
   • Viswanath VB
   • August 16, 2022

4. Merge Tickets

   By Feedback Monkey, May 20, 2022
   • 1 reply
   • 681 views
   • 
   • Seb
   • May 23, 2022

5. Multi select / bulk actions

   By psybox, January 4
   • 0 replies
   • 334 views
   • 
   • psybox
   • January 4

6. phone Verification

   By Viswanath VB, July 2, 2022
   • 0 replies
   • 1.4k views
   • 
   • Viswanath VB
   • July 2, 2022

7. POP3/imap

   By Viswanath VB, July 27, 2022
   • 2 replies
   • 744 views
   • 
   • Viswanath VB
   • August 12, 2022

8. Review Us option

   By Viswanath VB, July 25, 2022
   • 0 replies
   • 1.6k views
   • 
   • Viswanath VB
   • July 25, 2022

9. Share Screen Recordings

   By Viswanath VB, December 24, 2022
   • 1 reply
   • 5.4k views
   • 
   • SHAIK VAHID
   • June 17, 2023

10. Social media Integration

    By Viswanath VB, August 11, 2022
    • 1 reply
    • 1.9k views
    • 
    • Hivium
    • August 25, 2022

11. Stop Clients Closing Tickets

    By Viswanath VB, March 19, 2023
    • 3 replies
    • 773 views
    • 
    • SHAIK VAHID
    • June 17, 2023

12. Stop reopening closed ticket

    By Viswanath VB, March 29, 2023
    • 1 reply
    • 1.1k views
    • 
    • SHAIK VAHID
    • June 17, 2023

13. Support Hours

    By Viswanath VB, August 16, 2022
    • 3 replies
    • 1.2k views
    • 
    • Viswanath VB
    • September 14, 2022

14. Support Pin

    By Viswanath VB, September 11, 2022
    • 3 replies
    • 983 views
    • 
    • Seb
    • October 6, 2022

15. Support Ticket Custom Fields

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 699 views
    • 
    • Viswanath VB
    • July 6, 2022

16. Support Ticket Escalations

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 465 views
    • 
    • Viswanath VB
    • July 6, 2022

17. support ticket rating and feedback

    By Viswanath VB, July 3, 2022
    • 0 replies
    • 467 views
    • 
    • Viswanath VB
    • July 3, 2022

18. Support ticket reports

    By Viswanath VB, August 24, 2022
    • 2 replies
    • 977 views
    • 
    • Seb
    • September 12, 2022

19. support ticket welcome and signature

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 737 views
    • 
    • Seb
    • July 3, 2022

20. Ticket Response Status

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 761 views
    • 
    • Viswanath VB
    • August 25, 2022

21. Ticket Sensitive Data

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 881 views
    • 
    • Seb
    • July 3, 2022

22. TICKET SERVICE IMPLEMENTATION IN GOOGLE WORKSPACE

    By Hector Mendoza, July 18, 2022
    • 0 replies
    • 517 views
    • 
    • Hector Mendoza
    • July 18, 2022

23. Ticket SLA

    By Viswanath VB, September 3, 2022
    • 0 replies
    • 762 views
    • 
    • Viswanath VB
    • September 3, 2022

24. Ticket Timer

    By Viswanath VB, July 20, 2022
    • 0 replies
    • 619 views
    • 
    • Viswanath VB
    • July 20, 2022

25. True integration with LiveChat etc

    By Feedback Monkey, December 17, 2022
    • 0 replies
    • 654 views
    • 
    • Feedback Monkey
    • December 17, 2022