Isma

Thanks for your suggestion! I'll share it with our team for consideration.

Hi @Machiel92, Currently, Stripe integration supports PayPal, but iDeal isn't directly supported. This is the guide that might be help for better understanding using Stripe: https://docs.upmind.com/docs/how-to-add-stripe-as-a-payment-method If you have any further questions or if there's anything specific you'd like us to explore, please let us know. We're here to assist. Thank you 🙂

Hi there, I recommend using our Live Chat for quick assistance. Visit https://upmind.com/ to get real-time support. Our team will guide you through the issue promptly. Thank you

Hi there, To better assist you, could you please perform the following steps to gather more information about the encountered error: Click on "Manage" and select "Get Info" (as shown in the attached screenshot) in your account's management section. Check for any error messages or details related to the issue Refer to our guide on how to add cPanel at https://docs.upmind.com/docs/how-to-add-cpanel-server to ensure that you have followed the correct steps during the provisioning process. Verify that the package identifier you used during the provisioning matches the package you created in cPanel. Consistency between these identifiers is crucial for a smooth provisioning process. For a detailed walkthrough of the provisioning settings, please consult our guide at https://docs.upmind.com/docs/a-guide-to-cpanelwhm-provisioning-options#provisioning-fieldsIf the issue persists or if you need further assistance, don't hesitate to reach out to our Live Chat support. We'll do our best to help you resolve it. Hope it helps! Thanks = )

Hi there, To proceed, could you please raise a ticket? Enabling your account would also be helpful for our team to conduct a thorough check. Here's the guide on how to enable your account: https://docs.upmind.com/docs/getting-help-from-upmind Additionally, this is the guide to obtain those keys https://momodeveloper.mtn.com/api-documentation/api-description Hope it helps! Thanks

Hi there, Creating integrations for Hetzner or OVH involves a collaborative effort. While we don't have a public list of developers, we'll keep you updated here in the forum community about ongoing contributions and developments. For Upmind testing, there isn't a formal process, but we ensure thorough testing for a seamless experience. About the Linode plugin: New OS/Linode types: We appreciate your suggestion and will consider it for future updates. SSH Terminal: It's a hot request! I've informed our related team regarding your feedback, they will take it into consideration Hope it helps! Thanks

Hi there. To get started, check out our documentation at https://docs.upmind.com/docs/getting-started. If you have any questions or need assistance, feel free to reach out to us via Live Chat. Hope this helps!

Hi there. Currently, we don't have plans to support RTL languages or translations to Hebrew. Any updates will be communicated here in the community forum. Stay tuned! Thanks!

Hi there, To address the issue of fake demo invoices, unfortunately, Upmind may not have a direct option to delete them. We understand the concern, and we will forward this request to our development team for further assistance. If you only have test clients and orders you can choose to reset your account for a fresh start ( (https://docs.upmind.com/docs/reset-brand-data), please note that this process will keep your product catalog and other settings intact but remove all clients, orders, invoices, logs, and transactions. Hence, it's important to be sure you don't have any live customer data before proceeding. As for canceling invoices, this does not affect the 50/month limit, only paid invoices. Hope it helps! Thanks

Hi there, For now, we don’t have Icelandic in our language options. But if you want to participate in our Localazy, you can PM me your email and I will add you there. Hope it helps

At present, Upmind serves as both an e-commerce and billing system. However, the specific white-labeling feature you mentioned, as observed in the example provided by ResellerClub India's Knowledge Base (https://manage.resellerclub.com/kb/), is not currently a part of our offerings. Our knowledge base is centralized at https://docs.upmind.com/docs/getting-started where we compile and present comprehensive information. Hope it helps 🙂 Thanks

Hi there, Thank you for your trust in Upmind. To add a footer to your Upmind account, navigate to Settings > Client Area Templates > Footer. However, to remove the Whitelabelling ('Powered by Upmind'), an additional fee of $12 per month is required. Hope this information is helpful to you Thank you

Hello @dsuinfotech You can modify the terms and conditions by following the guidelines available at https://docs.upmind.com/docs/how-to-create-terms-and-conditions Hope it helps! Thanks

Hello there, Thank you for sharing your suggestion. Currently, we can't modify the payment logos directly for specific providers like PayPal Pro. We appreciate your feedback and will consider it for future improvements to our system. If you have any other questions or suggestions, please feel free to let us know. We're here to assist you. Thank you for your understanding!

Hi @AHostsDiamond It's received. Please check your email. Thanks 🙂

Hi Jason, Sorry for the hassle with the SSL taking longer than expected. It can sometimes take a bit for SSLs to get sorted, but I'll let our team know about this. Could you do us a favor and send in a ticket? That way, our team can check into the details of the SSL issue. Here's the guide to submit a ticket and enable remote accecc: https://docs.upmind.com/docs/getting-help-from-upmind Thanks for your patience! We're on it and will get this sorted soon : )

Hi there @AHostsDiamond please PM me your email so I can add to our Localazy 😃

Hi Michael, Have you checked your spam email? Perhaps our response might be there. Let me know if you haven't received it yet

Hi there! Currently, we offer separate Ordering and Checkout Pages. To speed up the process, you can activate guest mode. This allows customers to make purchases without registering. You can find this option in Settings -> Order Options -> Guest Mode. Hope it helps! Thanks = )

Hi there! Currently, customers aren't able to change their billing cycle themselves as they need to request it by raising a ticket to us. However, as long as you provide the yearly billing term, you can change the billing cycle from monthly to yearly, etc. Check out this guide at https://docs.upmind.com/docs/how-to-add-product-billing for more detail Hope it helps! Thanks = )

Hi there, At the moment we exclusively offer a monthly plan for our pricing. We're trying to configure the yearly plan because every client has different add-ons, such as staff users or white labels. We've planned on updating our pricing, but for now, I couldn't give any ETAs about it. Rest assured, once we have updated the pricing arrangement, we'll announce our forum community. Stay tuned for updates!

Hi Michael, You can contact our email: [email protected]. Our team needs a document from your end to confirm ownership of the Upmind installation. Hope it helps! Thanks

Hi psybox, Could you kindly create a ticket for the issue you're encountering with the API ResellerClub? This will enable us to resolve the matter quickly. Thank you for your cooperation : )

Hi psybox, Thank you for reporting this issue. We kindly request you raise a ticket regarding the problem you encountered with the manual resend function for the New Hosting Account Information email. This will help us address it promptly. Thank you = )

Hi there, While we may not have specific information on local payment providers in Malaysia, we recommend using globally recognized and trusted options such as Bank Transfer, PayPal, or Stripe, which offer secure and widely used payment solutions. Maybe you can try that. But in December, we're going to work on the open sourcing-of payment gateways. This means that anyone can create different payment gateways, and it'll help us add new payment options faster. Hope it helps! Thanks : )