Built-in Service Desk
Give your full support, but do it with ease.
Who, how or when to support? With instant access to key details, resolving issues becomes faster, smoother, and more efficient. Upmind’s fully integrated service desk connects support tickets to client accounts, products, and past interactions, so your team always has the full picture.
Less back-and-forth, fewer delays—just better support.
Built-in Service Desk
Give your full support, but do it with ease.
Who, how or when to support? With instant access to key details, resolving issues becomes faster, smoother, and more efficient. Upmind’s fully integrated service desk connects support tickets to client accounts, products, and past interactions, so your team always has the full picture.
Less back-and-forth, fewer delays—just better support.
Built-in Service Desk
Give your full support, but do it with ease.
Who, how or when to support? With instant access to key details, resolving issues becomes faster, smoother, and more efficient. Upmind’s fully integrated service desk connects support tickets to client accounts, products, and past interactions, so your team always has the full picture.
Less back-and-forth, fewer delays—just better support.
Our service desk supports both—you and your clients.
Our service desk supports both—you and your clients.
Our service desk supports both—you and your clients.
Deeply integrated to every touchpoint
The best thing about our support system is that it’s deeply integrated to clients—their products, interactions, orders, and more. This ensures faster, more relevant assistance with no disconnected support.
Deeply integrated to every touchpoint
The best thing about our support system is that it’s deeply integrated to clients—their products, interactions, orders, and more. This ensures faster, more relevant assistance with no disconnected support.
Deeply integrated to every touchpoint
The best thing about our support system is that it’s deeply integrated to clients—their products, interactions, orders, and more. This ensures faster, more relevant assistance with no disconnected support.
Smarter than just another shared inbox
Ensure every issue is handled with context. You can manage support requests with built-in tracking, categorisation, and priority tagging. Link tickets to specific products and client profiles for a smoother support experience.
Smarter than just another shared inbox
Ensure every issue is handled with context. You can manage support requests with built-in tracking, categorisation, and priority tagging. Link tickets to specific products and client profiles for a smoother support experience.
Smarter than just another shared inbox
Ensure every issue is handled with context. You can manage support requests with built-in tracking, categorisation, and priority tagging. Link tickets to specific products and client profiles for a smoother support experience.
Assign tickets to the right people
No lost messages, no missed follow-ups, just easy ticket management. Route tickets to the right team member, escalate when needed, and allow multiple agents to ‘watch’ conversations for smooth collaboration. Perfect for handovers or ongoing case management.
Assign tickets to the right people
No lost messages, no missed follow-ups, just easy ticket management. Route tickets to the right team member, escalate when needed, and allow multiple agents to ‘watch’ conversations for smooth collaboration. Perfect for handovers or ongoing case management.
Assign tickets to the right people
No lost messages, no missed follow-ups, just easy ticket management. Route tickets to the right team member, escalate when needed, and allow multiple agents to ‘watch’ conversations for smooth collaboration. Perfect for handovers or ongoing case management.
Turn emails into support tickets
Pipe external emails into your service desk, turning them into support tickets automatically, creating a shared inbox. No request is lost or overlooked.
Turn emails into support tickets
Pipe external emails into your service desk, turning them into support tickets automatically, creating a shared inbox. No request is lost or overlooked.
Turn emails into support tickets
Pipe external emails into your service desk, turning them into support tickets automatically, creating a shared inbox. No request is lost or overlooked.
Keep support aligned with internal notes
Add private team notes to tickets, keeping discussions with the team and client separate and organised. No need to clutter client conversations.
Keep support aligned with internal notes
Add private team notes to tickets, keeping discussions with the team and client separate and organised. No need to clutter client conversations.
Keep support aligned with internal notes
Add private team notes to tickets, keeping discussions with the team and client separate and organised. No need to clutter client conversations.
Our smart support tools aim to reduce workload.
Our smart support tools aim to reduce workload.
Our smart support tools aim to reduce workload.
Support turned opportunity
Every ticket is an opportunity. When a non-client submits a ticket, they’re stored as a lead—so you can follow up and convert them into a paying customer.
Support turned opportunity
Every ticket is an opportunity. When a non-client submits a ticket, they’re stored as a lead—so you can follow up and convert them into a paying customer.
Support turned opportunity
Every ticket is an opportunity. When a non-client submits a ticket, they’re stored as a lead—so you can follow up and convert them into a paying customer.
Less contact with self-support
Your clients don’t want to contact support for every issue. Clients get a fully branded support dashboard where they can track tickets, revisit conversations, and resolve issues.
Less contact with self-support
Your clients don’t want to contact support for every issue. Clients get a fully branded support dashboard where they can track tickets, revisit conversations, and resolve issues.
Less contact with self-support
Your clients don’t want to contact support for every issue. Clients get a fully branded support dashboard where they can track tickets, revisit conversations, and resolve issues.
PIN-verified client support
Add an extra layer of security by generating unique PINs, ensuring only authorised users can access account-related assistance.
PIN-verified client support
Add an extra layer of security by generating unique PINs, ensuring only authorised users can access account-related assistance.
PIN-verified client support
Add an extra layer of security by generating unique PINs, ensuring only authorised users can access account-related assistance.
Tickets delegated with ease
Need a faster way to solve problems? Your clients can add their colleagues to tickets, allowing for group conversations and faster resolution.
Tickets delegated with ease
Need a faster way to solve problems? Your clients can add their colleagues to tickets, allowing for group conversations and faster resolution.
Tickets delegated with ease
Need a faster way to solve problems? Your clients can add their colleagues to tickets, allowing for group conversations and faster resolution.
Scanned to be risk-free
It only takes moments to be risk-free. All attachments are automatically scanned for viruses, ensuring a safe and secure experience for both your team and your clients.
Scanned to be risk-free
It only takes moments to be risk-free. All attachments are automatically scanned for viruses, ensuring a safe and secure experience for both your team and your clients.
Scanned to be risk-free
It only takes moments to be risk-free. All attachments are automatically scanned for viruses, ensuring a safe and secure experience for both your team and your clients.
You're in good company.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
You're in good company.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
You're in good company.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Upmind powers the work we do at A2 Hosting, delivering next-generation customer experiences and control panels for our clients. Together, we push the boundaries of innovation. Upmind's user first approach makes it easy for our team to scale our business.
We migrated to Upmind from a decades-old legacy system. Throughout the migration process, we created custom carts, and the team were adaptive in adjusting import processes and features to match our unique requirements.
Ridvan K.
Upmind has scaled with us from 100 to 500+ care staff, with dedicated workflows for abuse management, retention, and more. By working closely with the Upmind team, we've optimised performance and efficiency. The admin panel lets us manage the full customer experience in one unified platform. Our team love it!
Panos K.
Enhance sits on top of the Upmind billing APIs and lets us just forget about the hassle of invoicing and payments. We rely on Upmind to handle our billing and support so we can focus entirely on developing our own product.
Adam S.
I love that everything in Upmind is accessible through the API. I can easily create the integrations and automations that my team needs for maximum productivity.
Shaik V.
Resources
Ready to migrate, launch, or scale? Let's go!
From step-by-step guides to feature updates and video tutorials, our resources are here to help you every step of the way.
Docs & Guides
Our documentation and in-depth guides walk you through settings, setups and core concepts – so you can get up and running, fast.
Video Walkthroughs
Dive into video walkthroughs covering key features, tips, and best practices to help you streamline and grow with Upmind.
Roadmap & Requests
See what’s coming, request new features, and upvote integrations and ideas. Help us shape the future of Upmind with your feedback.
Resources
Ready to migrate, launch, or scale? Let's go!
From step-by-step guides to feature updates and video tutorials, our resources are here to help you every step of the way.
Docs & Guides
Our documentation and in-depth guides walk you through settings, setups and core concepts – so you can get up and running, fast.
Video Walkthroughs
Dive into video walkthroughs covering key features, tips, and best practices to help you streamline and grow with Upmind.
Roadmap & Requests
See what’s coming, request new features, and upvote integrations and ideas. Help us shape the future of Upmind with your feedback.
Resources
Ready to migrate, launch, or scale? Let's go!
From step-by-step guides to feature updates and video tutorials, our resources are here to help you every step of the way.
Docs & Guides
Our documentation and in-depth guides walk you through settings, setups and core concepts – so you can get up and running, fast.
Video Walkthroughs
Dive into video walkthroughs covering key features, tips, and best practices to help you streamline and grow with Upmind.
Roadmap & Requests
See what’s coming, request new features, and upvote integrations and ideas. Help us shape the future of Upmind with your feedback.
FAQs
FAQs
FAQs
Your questions, answered.
If you don’t find the answer you need here, our support team is just a message away. Reach out via live chat, and we’ll be happy to help.
Your questions, answered.
If you don’t find the answer you need here, our support team is just a message away. Reach out via live chat, and we’ll be happy to help.
Your questions, answered.
If you don’t find the answer you need here, our support team is just a message away. Reach out via live chat, and we’ll be happy to help.
How does the service desk work?
Can I set up automated ticket assignments?
Does Upmind support email ticketing?
Can clients track their support requests?
Is there a knowledge base feature?
Is there a free trial available?
How do I move to Upmind?
How does the service desk work?
Can I set up automated ticket assignments?
Does Upmind support email ticketing?
Can clients track their support requests?
Is there a knowledge base feature?
Is there a free trial available?
How do I move to Upmind?
How does the service desk work?
Can I set up automated ticket assignments?
Does Upmind support email ticketing?
Can clients track their support requests?
Is there a knowledge base feature?
Is there a free trial available?
How do I move to Upmind?
Ready to level up your client support?
Improve your service desk with powerful automation, efficient ticket management, and better client interactions—delivering faster resolutions and higher customer satisfaction.
Ready to level up your client support?
Improve your service desk with powerful automation, efficient ticket management, and better client interactions—delivering faster resolutions and higher customer satisfaction.
Ready to level up your client support?
Improve your service desk with powerful automation, efficient ticket management, and better client interactions—delivering faster resolutions and higher customer satisfaction.
Features
© Upmind Automation Ltd. All Rights Reserved.
Features
© Upmind Automation Ltd. All Rights Reserved.
Features
© Upmind. All Rights Reserved.