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How to make a Credit Note not to cancel the service creation/upgrade


Luis

Question

Hi.

Currently when you have an invoice for a new service or a service upgrade and apply a credit note to that invoice, the service creation/upgrade is reverted or cancelled.

But there are some cases where we may decide to discount that invoice 100% (after said invoice is created) but applying a credit note would cancel the service. In these cases I usually make a fake payment (for example selecting the cash option), but I feel this does not quite correlate to the real operation.

 

Is there a way we can apply a credit note to the invoice, but instead of this serving as a cancelation operation with optional refund, would function as a payment with 100% discount?

 

Thanks.

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