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Prior ticket support

Feedback Monkey

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Have the ability to create a workflow prior to customer opening ticket:


Are you wanting to close or cancel your services?

Go to this page and select cancellation


Are you wanting to change your payment date?

Go to this page and select etc


Something else:

Open ticket



Edited by Feedback Monkey
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31 minutes ago, BMA said:

I believe you can achieve this with Client area templates.

Sadly not, that’s a static template that appears outside of the ticket submission form, these steps need to be included prior to even seeing the ticket submission form to ensure customers aren’t wasting support time with issues fixable from knowledge base 

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