Service Desk Feature Requests

54 topics in this forum

1. image copy past

   By Viswanath VB, July 25, 2022
   • 0 replies
   • 745 views
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   • Viswanath VB
   • July 25, 2022

2. Review Us option

   By Viswanath VB, July 25, 2022
   • 0 replies
   • 1.7k views
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   • Viswanath VB
   • July 25, 2022

3. Ability to set each support department with specific "from" address

   By Luis, July 26, 2022
   • 0 replies
   • 444 views
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   • Luis
   • July 26, 2022

4. True integration with LiveChat etc

   By Feedback Monkey, December 17, 2022
   • 0 replies
   • 665 views
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   • Feedback Monkey
   • December 17, 2022

5. Leads Missing features

   By Viswanath VB, August 10, 2022
   • 0 replies
   • 661 views
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   • Viswanath VB
   • August 10, 2022

6. Google Translate

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 3.4k views
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   • Viswanath VB
   • August 11, 2022

7. Help Widget

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 632 views
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   • Viswanath VB
   • August 11, 2022

8. Multi select / bulk actions

   By psybox, January 4
   • 0 replies
   • 347 views
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   • psybox
   • January 4

9. Emoji Picker

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 592 views
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   • Viswanath VB
   • August 16, 2022

10. mention

    By Viswanath VB, August 16, 2022
    • 0 replies
    • 599 views
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    • Viswanath VB
    • August 16, 2022

11. Ability to assign tags to tickets

    By Viswanath VB, August 24, 2022
    • 0 replies
    • 921 views
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    • Viswanath VB
    • August 24, 2022

12. Ticket Response Status

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 801 views
    • 
    • Viswanath VB
    • August 25, 2022

13. Auto Responder Based On Working Hours

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 711 views
    • 
    • Viswanath VB
    • August 25, 2022

14. Automated Replies

    By Viswanath VB, September 2, 2022
    • 0 replies
    • 3.9k views
    • 
    • Viswanath VB
    • September 2, 2022

15. Ticket SLA

    By Viswanath VB, September 3, 2022
    • 0 replies
    • 773 views
    • 
    • Viswanath VB
    • September 3, 2022

16. Follow Up Reminders

    By Viswanath VB, September 5, 2022
    • 0 replies
    • 2.7k views
    • 
    • Viswanath VB
    • September 5, 2022

17. phone Verification

    By Viswanath VB, July 2, 2022
    • 0 replies
    • 1.5k views
    • 
    • Viswanath VB
    • July 2, 2022

18. support ticket rating and feedback

    By Viswanath VB, July 3, 2022
    • 0 replies
    • 481 views
    • 
    • Viswanath VB
    • July 3, 2022

19. Support Ticket Escalations

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 475 views
    • 
    • Viswanath VB
    • July 6, 2022

20. Support Ticket Custom Fields

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 709 views
    • 
    • Viswanath VB
    • July 6, 2022

21. URL Scanning

    By Viswanath VB, July 11, 2022
    • 0 replies
    • 562 views
    • 
    • Viswanath VB
    • July 11, 2022

22. Knowledgebase embedded

    By Viswanath VB, March 27, 2023
    • 0 replies
    • 772 views
    • 
    • Viswanath VB
    • March 27, 2023

23. Auto Draft

    By Viswanath VB, October 22, 2022
    • 0 replies
    • 715 views
    • 
    • Viswanath VB
    • October 22, 2022

24. Variables in tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 906 views
    • 
    • Feedback Monkey
    • October 25, 2022

25. Add browser notifcations for tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 736 views
    • 
    • Feedback Monkey
    • October 25, 2022