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What's the difference between these 2 configurations?


Luis

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Hi.

I'm having a little trouble understanding how these 2 sets of configurations work

In /admin/settings/subscriptions "Subscription Options", you have a Notifications section with:

  • Days before invoice due date (3 in my case)
  • Overdue reminder interval days
  • Max overdue notifications

But in /admin/settings/billing "Payment Options", you also have these Expiration notices:

  • 14 days before expiration
  • 13 days before expirations
  • etc.

How does that first option "Days before invoice due date" relates to those options below? When will the client receive their invoice expiration notification

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Hi Luis

The first is about invoice notifications (emails) in relation to invoices being due. So for example when should emails be sent in advance of an invoice being due (you can add multiple days). 

The second is about client products being due. There may not be invoices -- especially if manual renewal is set. So for instance some people have manual renewal enabled and then send manual renewal notices on 14/7/3 days before product expiry telling them to log in and renew manually.

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29 minutes ago, Seb said:

Hi Luis

The first is about invoice notifications (emails) in relation to invoices being due. So for example when should emails be sent in advance of an invoice being due (you can add multiple days). 

The second is about client products being due. There may not be invoices -- especially if manual renewal is set. So for instance some people have manual renewal enabled and then send manual renewal notices on 14/7/3 days before product expiry telling them to log in and renew manually.

I see 

So if an invoice is auto generated, the second set of settings shouldn’t apply, right?

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