jwhm
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Posts
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Posts posted by jwhm
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4 hours ago, jeffuk said:
Added the required server details, username, hostname and API and created a test product.
When a order is placed no account is created and get the error: Failed to load package “cPanel Starter”: No such file or directory
Working fine for me also.
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31 minutes ago, BMA said:
I believe you can achieve this with Client area templates.
Sadly not, that’s a static template that appears outside of the ticket submission form, these steps need to be included prior to even seeing the ticket submission form to ensure customers aren’t wasting support time with issues fixable from knowledge base
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No just refreshed and nothing happens 😕
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My upmind randomly stops loading certain things like tickets, or invoices. The website will load and everything fine but tickets and invoices.
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51 minutes ago, Seb said:
Not had any other reports of this or seen anything in our monitoring, but we'll look through logs to see why you might have seen this.
Is all sorted, was some glitch with an invoice.
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Would be good if we could validate cards automatically with a 0.1p charge upon adding cards.
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I think a system where:
on emails a link can be added that says “manage email preferences” and that’ll take the user to a page where they don’t have to log in, and there are three tick boxes: marketing, announcements, transactional - which the customer can choose what to receive.
if the marketing option isn’t selected they won’t receive Bulk emails/actions etc, if the announcements isn’t selected the same(I believe you said you where adding an announcements method)? Etc
but also, in the customer profile when they log in they should be able to update these preferences, but have quick access to them without logging in through the link on the email.
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The GDPR spec says they need to be able to unsubscribe without logging into an account, and should be able to choose whether they receive transactional emails and or update emails/marketing etc
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This is a great idea.
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Is it possible as a temporary feature to roll out the ability to disable the ability to cancel a service completely so that the customer has to open a ticket to request cancellation and not via a automated process?
can you guys roll this out asap as just a simple hide the drop-down for cancellation etc?
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Would be nice if we could have a global email header and footer so we can style the email further.
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Would be nice also.
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Says organisation is suspended?
can’t log into my upmind or my client area
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It would be good if we could have the ability to create a artificial software enforced tenancy limit. For example, some provision modules may not have the ability to count customers on a specific server. Whereas it would be useful if upmind could have customer balancing and server specific or provision specific customer limits.
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Manage Stripe/Gateway disputes
in Billing Feature Requests
Posted
Would be good if we could handle dissipated within Upmind, I believe WHMCS does this for Stripe, it would be good if we had disputes rules I.e if a customer disputes a payment immediately suspend/terminate their services.