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Akash

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Posts posted by Akash

  1. 2 hours ago, gavin said:

    Not just Razorpay. PayU, CashFree and Even PayTM  cannot onboard new customers right now. Many other small players are also restricted right now. CCAvenue is working right now. I am pretty sure the former will get back after fulfilling the necessary compliance.

    Yes, it's a temporary ban. RBI is just making sure that these fintech companies have the compliance and once the audit is complete, the onboarding for new customers will start again.

    • Like 1
  2. 3 hours ago, Viswanath VB said:

    There should be a menu Manager for client area menu. with these features,

    1 - option to show or hide a menu

    2 - option to add our own custom menu, example external status page url or knowledge base url etc.

    @Viswanath VB are you using any external knowledge base management? Could you recommend a few?

    • Like 1
  3. @Seb are you guys planning to add the live chat support or a discord community where we can get the Upmind team's attention? Upmind team's response on tickets is not very good these days and there's no way to contact you or someone else directly. I have been waiting for response on tickets for more than 10 hours now.

    It's again a critical bug which is stopping me from updating a product renewal date.

    • Like 1
  4. Can you use whitelabeled API URLs instead of *.upmind.io? It does not make sense to expose upmind domain name in the API requests if I'm paying to hide Upmind brand name.

    I will appreciate if we can use our own domain name. If that's not possible then a CDN link should also be fine.

    The end goal is to hide the 'Upmind' brand name completely if I have enrolled to remove Upmind branding.

    • Like 2
  5. 4 hours ago, Darren said:

    You configure the options from the product itself, there is an option Upgrades / Downgrades.

    image.png.8924cebd890999de56e4c2ca35640e76.png

    Then to upgrade or downgrade the product, the client can do it themselves from the client area.  Impersonate the client, choose the product, click the billing tab, then you'll see the Upgrade/Downgrade option under manage your subscription.

    image.png.b7a91346dd94378fe96f8db7f28aa0f0.png

    Or as an admin you can do it from the quick actions (modify product) on the purchased product overview screen.

    image.png.31e809f44d10bd15612a7423a58ee6bf.png

    I think this has always been there though, it doesn't appear to be linked to the upgrade/downgrade options.image.png.0003610d9b73a890bc115a3d22f5165e.png

     

    Ahhh got it. This upgrade/downgrade feature is for the clients. For the admins, yes we always had 'Change to a new product' option.

    • Like 3
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