Service Desk Feature Requests

54 topics in this forum

1. Ability to assign tags to tickets

   By Viswanath VB, August 24, 2022
   • 0 replies
   • 921 views
   • 
   • Viswanath VB
   • August 24, 2022

2. mention

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 599 views
   • 
   • Viswanath VB
   • August 16, 2022

3. Support Hours

   By Viswanath VB, August 16, 2022
   • 3 replies
   • 1.2k views
   • 
   • Viswanath VB
   • September 14, 2022

4. Emoji Picker

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 592 views
   • 
   • Viswanath VB
   • August 16, 2022

5. Social media Integration

   By Viswanath VB, August 11, 2022
   • 1 reply
   • 2k views
   • 
   • Hivium
   • August 25, 2022

6. Help Widget

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 632 views
   • 
   • Viswanath VB
   • August 11, 2022

7. Google Translate

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 3.4k views
   • 
   • Viswanath VB
   • August 11, 2022

8. Leads Missing features

   By Viswanath VB, August 10, 2022
   • 0 replies
   • 661 views
   • 
   • Viswanath VB
   • August 10, 2022

9. POP3/imap

   By Viswanath VB, July 27, 2022
   • 2 replies
   • 750 views
   • 
   • Viswanath VB
   • August 12, 2022

10. Ability to set each support department with specific "from" address

    By Luis, July 26, 2022
    • 0 replies
    • 444 views
    • 
    • Luis
    • July 26, 2022

11. Review Us option

    By Viswanath VB, July 25, 2022
    • 0 replies
    • 1.7k views
    • 
    • Viswanath VB
    • July 25, 2022

12. image copy past

    By Viswanath VB, July 25, 2022
    • 0 replies
    • 745 views
    • 
    • Viswanath VB
    • July 25, 2022

13. Ticket Timer

    By Viswanath VB, July 20, 2022
    • 0 replies
    • 632 views
    • 
    • Viswanath VB
    • July 20, 2022

14. TICKET SERVICE IMPLEMENTATION IN GOOGLE WORKSPACE

    By Hector Mendoza, July 18, 2022
    • 0 replies
    • 527 views
    • 
    • Hector Mendoza
    • July 18, 2022

15. Intelligent ticket assignment

    By Viswanath VB, July 14, 2022
    • 0 replies
    • 561 views
    • 
    • Viswanath VB
    • July 14, 2022

16. URL Scanning

    By Viswanath VB, July 11, 2022
    • 0 replies
    • 562 views
    • 
    • Viswanath VB
    • July 11, 2022

17. Built in live chat

    By Viswanath VB, July 7, 2022
    • 2 replies
    • 1.5k views
    • 
    • Seb
    • September 14, 2022

18. Support Ticket Custom Fields

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 709 views
    • 
    • Viswanath VB
    • July 6, 2022

19. Support Ticket Escalations

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 474 views
    • 
    • Viswanath VB
    • July 6, 2022

20. Canned responses

    By Viswanath VB, July 3, 2022
    • 3 replies
    • 3.1k views
    • 
    • Viswanath VB
    • July 10, 2022

21. Ticket Sensitive Data

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 913 views
    • 
    • Seb
    • July 3, 2022

22. support ticket welcome and signature

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 751 views
    • 
    • Seb
    • July 3, 2022

23. support ticket rating and feedback

    By Viswanath VB, July 3, 2022
    • 0 replies
    • 481 views
    • 
    • Viswanath VB
    • July 3, 2022

24. phone Verification

    By Viswanath VB, July 2, 2022
    • 0 replies
    • 1.5k views
    • 
    • Viswanath VB
    • July 2, 2022

25. Knowledge Base

    By Viswanath VB, July 2, 2022
    • 6 replies
    • 7.4k views
    • 
    • Michael
    • December 8, 2022