ISOÜ Posted May 30, 2022 Share Posted May 30, 2022 Hey everyone, Just a quick feedback you may want to check in, or maybe you are already aware of it. We just wanted to mark a invoice as paid (Pay Now -> Staff pop-up) clicked OK then it spins for ~10sec, and then it stays open and below that we got a little error-pop-up in red "Network api connection issue" the words does not need to be exactly like that, because the error-pop-up was gone before we could read it correctly. We tried again, then it also took "very" long but went through. Any high-traffic on the API, so that it times-out? Not super critical for us, but you may want to check it before it escalates 😉 Still your Service is great, it's just a feedback (just in case someone reads this and is not a customer yet) Quote Link to comment Share on other sites More sharing options...
Seb Posted May 30, 2022 Share Posted May 30, 2022 We've not been able to recreate this - it sounds basically like a network error connecting to the API from a local connection. Can you get it repeatedly? Are you able to take a video and share it with us in a support ticket? 1 Quote Link to comment Share on other sites More sharing options...
ISOÜ Posted June 3, 2022 Author Share Posted June 3, 2022 Thank you. When I tried to log into the admin-panel (on the login-screen / email/password) I got 2 x "Network Error" and nothing was happening. I reloaded the full page waited a bit, had the error once again and finally was able to login. There i had there error showed up two times, on page-reload we had it once again. And 1 graph was not working. Please check into this, because that is a combo-breaker-bug which can destroy trust into your system. NOT for us, we love you, but this is some sort of serious bug, if login is not working etc. Thanks! Quote Link to comment Share on other sites More sharing options...
Seb Posted June 3, 2022 Share Posted June 3, 2022 A network error is literally a connection error - so a connection error between our servers and your local internet connection. Our systems throw a network error when it can't load some information. Every page may have a dozen API calls so if one of them doesn't connect you could get a network error. We've got quite a lot of monitoring and it hasn't picked anything up, and we haven't had other reports -- so it does point to a network blip somewhere between your computer and our servers. But we'll see if we can find any networking blips. I can see your IP from the forums so we'll run some traceroutes from our network out. 1 Quote Link to comment Share on other sites More sharing options...
ISOÜ Posted June 8, 2022 Author Share Posted June 8, 2022 Thanks, As always was more like a feedback. My network is pretty stable, but it is what it is. I will give you some feedback if it happens again and i got some more data for you in that moment. I will also analyze some things, if it happens again, so that we got facts and do not need to guess around 😉 Take care! And as always,..if someone finds this posting later over google etc. Register and get an UPMIND-Account: Awesome Service! ❤️ Quote Link to comment Share on other sites More sharing options...
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