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In the name of the Lord: porkbun.com PLEASE! 😆🙈

Hey everyone, would be nice if you can implement a real Setup-Fee feature for subscription products. Because currently we use the product option with a one-time payment. But this one will be listed into the monthly costs in the checkout process. Also it appears on the invoice as kind of monthly price. Starting from the invoice emails where the "Setup-Fee" is then included in the monthly total etc. This should get some focus, because a setup-fee is a mandatory thing in the IT-World. Thanks!

We recently had the need to pause an order/subscription, because the customers did not need the service for one month, but after that he wanted to continue. So now we canceled the order and will re-create it after the 30 day break. Would be cool, if an subscription/order can be paused so that the system will stop creating invoices but the order/subscription is still open - just paused. Thanks

As the title says. Let's say a customer uses services from order A which are summarized in invoice A. Now the customers order additional services in order B and gets an invoice B. Let's say both orders A/B are subscriptions with a monthly payment, would be very handy if there is a possibility to combine those 2 invoices, so that the customer does not get 2 invoices which need to be paid at two different times. Maybe that is already possible but we have no idea how. Thanks.

Okay, Let's keep it simple. My customers are not able to see the Bank Details anywhere. So they have no idea where to send the money to. So basically we create an order and invoice for a customer. And then they ask us, how/where can we pay. I guess that should be a mandatory thing to see for the customer. So if we only have Bank Transfer set as Payment provider, the Bank Details should be shown somewhere, which is currently not the case for us, so how can we fix this, maybe we are missing something? Thanks.

Nah, it's not like that. I can not even add a payment method to customers in the Admin-Interface. Bank Transfer is enabled under payment-providers with all text filled in, but when I try to add a payment method to the client under clients->customer->billing->payment methods. The list is empty and it says: "Payment details cannot be added at this time. Please first enable or configure a payment provider which supports stored payment methods. You can manage payment providers by clicking here." Also the customer sees nothing in his Customer-Panel, can not select anything and get the message from my 1st porting in this thread. Hope that feedback helps a bit. Thanks.

Hey 🙂 How can we display the Bank Transfer Details to a Customer. We currently only want them to be able with Bank Transfer. We have Bank Transfer as payment provider, all data filled it. But Customers do not have/see this as payment options. They only get something like: "We do not currently support the creation of new stored payment methods. Instead, you can securely submit your payment details when placing a new order or paying an existing invoice." We also can not add "Bank Transfer" as payment method to existing customers. I am sure we are missing something, so what's the trick here? 😉 Thanks.

Thanks, As always was more like a feedback. My network is pretty stable, but it is what it is. I will give you some feedback if it happens again and i got some more data for you in that moment. I will also analyze some things, if it happens again, so that we got facts and do not need to guess around 😉 Take care! And as always,..if someone finds this posting later over google etc. Register and get an UPMIND-Account: Awesome Service! ❤️

Thank you. When I tried to log into the admin-panel (on the login-screen / email/password) I got 2 x "Network Error" and nothing was happening. I reloaded the full page waited a bit, had the error once again and finally was able to login. There i had there error showed up two times, on page-reload we had it once again. And 1 graph was not working. Please check into this, because that is a combo-breaker-bug which can destroy trust into your system. NOT for us, we love you, but this is some sort of serious bug, if login is not working etc. Thanks!

Wow, how is it possible that you impress us every single time?! ❤️ Thank you so much! (and again, if someone reads this, SIGN UP! Best Service ever!)

Hey there, So now the situation is getting more critical. As I said above, there must be the possibility to add the following sentence: "Domestic turnover is not taxable. Your VAT registration number is: DE123456789 - Reverse Charge!" I have customers currently refusing to pay till this is stated on the invoice. And the EU-law is on their side. Since this is bound to the fact of the VAT-ID, could you please make a "hot-fix". ?! If the hotfix takes too long, do you have any work-a-round idea? But i would prefer a hot-fix, which is not so complicated. Like IF VAT-ID is present then display this text on the invoice. This is really urgent because the invoices which are not getting paid are 1xxx+ EUR Thank you very much!

Hey everyone, Just a quick feedback you may want to check in, or maybe you are already aware of it. We just wanted to mark a invoice as paid (Pay Now -> Staff pop-up) clicked OK then it spins for ~10sec, and then it stays open and below that we got a little error-pop-up in red "Network api connection issue" the words does not need to be exactly like that, because the error-pop-up was gone before we could read it correctly. We tried again, then it also took "very" long but went through. Any high-traffic on the API, so that it times-out? Not super critical for us, but you may want to check it before it escalates 😉 Still your Service is great, it's just a feedback (just in case someone reads this and is not a customer yet)

Hello everyone, I just saw your posting about your "Pricing Update: Free Tier". Don't you think that is a bit too good? Anyhow, we will pay for your Service even if we may not have to - in order to support you! It does not matter, because your Service is super-good - AAA! Maybe instead of giving so much away for free, think about a referral-system, if people bring you new UPMIND-Users they get some Credits, then you get more Customers and the Referrer gets some free Credits to spend on the Service. Would that help more to grow your Business and also makes everyone happy? I just do not understand, why you give so much away for free 😉

Let's say, there should be an option to enable it, if needed. Forcing it by default, does not work for everyone of us.

Awesome, thanks!

Could you add something like "Domestic turnover is not taxable. Your VAT registration number is: VAT123456789 - Reverse Charge!" in the case reverse charge mechanism?

The part where it shows the Bank-Account Info of the Company in the footer, that should be on every invoice. And also, even if the VAT does not apply to some Companies with a VAT-ID, the VAT must be listed somewhere. Or like: 100€ Sum +0€ VAT = 100€ to pay But then there must be a sentence under that, like: The VAT amount of 20% does not apply on that company with the VAT-ID XY3732823 because of the VAT-exemption-law blah blah This is somehow mandatory in some European countries. But to have a template-system for the client area sounds awesome, if we could have the possibility to create our own invoice templates, would be awesome. 1 invoice template for the start where we can just use all variables. And later when you have more time to fine-tune things you can step up the invoice-template-system a bit so that it is possible to create multiple invoice-templates which are used based on some sort of situation/payment method. Thanks again, for the quick response, and listening to the customers! ❤️

Hello, would be nice (mandatory) if you could add a field in the company settings or create some more precise field in the "Bank transfer" payment option. Which then can be read out and then this Bank-data can be shown in the Footer of the invoice (Like Company Bank Details for payments). In Germany for example that is a very common practice, even more close to a must-do-rule. Also there should be one line somewhere in the invoice stating/commenting on the VAT exemption if the customer is a Business and has a VAT-ID as well. Check this infos for example: https://ec.europa.eu/taxation_customs/vat-invoicing-rules_en We already got some mimimi requests from customers. And I am sure we all want to UPMIND will be a full success! ❤️ Best regards!

If someone goes through this posting. They solved the issue within a ~3h maybe even faster if I would have replied to the ticket sooner. With other providers that would have taken days or weeks to fix, or maybe would end up on a roadmap even. Once again, another time they proof how good their service is!!! I can just recommend switching from whatever you use to Upmind. They are just at the start everything a bit Beta'ish, but even now in this state they are far better than other things we used. When you come from WHMCS, UPMIND is like a dreamland ❤️ Thanks again guys for your great service! Best regards!

Thanks! Some things are a bit unclear, when you only look at the Interface. You need to read the docs carefully. In this case, to understand that you need to set the email-alias for piping yourself - was wondering where do i need to send the emails to 😉 Cheers!

Hello, We currently use custom-smtp, which uses the smtp-relay of our google-workspace. Strange things happening. Currently, when your system is trying to send automated emails to customers and/or ticket-notifications to customers. The email fails to deliver. Your logs show: "Expected response code 250 but got an empty response" If we click on one of the emails where the deliver failed and select "try send again", then it directly works. So I guess there is a bug, somewhere in the process. Please check this, because it's very important that customers get emails, if they do changes or sign-up. Thanks!

Hey there, Would it be possible to define the outgoing email-address (from) when we use your email-system (AWS)? Currently the emails would come from wfdsndsf730d.upmind.app which would look more like "strange" in the first place and also destroys the paid "white-label" option 😉 We currently use our own SMTP, but this way the email-piping would not work, or am I missing something? Best regards!

Awesome! I am glad to pay that and do marketing for you as well! ❤️ Thanks!

Hey Harry, sorry for the late reply. We will switch over to UPMIND so or so, no further support regarding this issue is needed. If you want to investigate this so you may fix things feel free to reach out to me over email. (I guess this function not working will be a combo-breaker for many users, if it is not working) Thank you!

Awesome, I am getting the feeling more and more that I bet on the right "horse" by choosing UPMIND over WHMCS and others! Please try to add the custom-footer option (paid - if needed) next, so we can fully switch over to UPMIND and do the next batch of invoices with UPMIND - can't wait and would love to do that ❤️