SHAIK VAHID

Agree with lock status. It's more beautiful if high priority implement based on how serious that issue is. Like normal, medium or high priority. Thanks.

It's upto customer freedom. Whether he want continue conversion and create new ticket. That's won't effect anything much.

In my thoughts, most of the customer will not check email after close the ticket. (May be some few will open). So very easy solution is just simple give rating option at latest ticket reply. I attached screenshot... This will be easy for customer to give rating and not required any third-party integrations (which is involve additional costs). Its just my idea.

Hello Seb, Your doing great. At this movement we required some features from upmind. 1) We are using namecheap as our domain registerer so we need Namecheap module to connect from Upmind. 2) We offering a 7 days free demo package. It should auto terminate once 7 days validity is over. It's like test product. 3) In domain search offers not applicable, when a customer try to purchase and offer only applicable at summary stage. When a customer search a domain, in search results show show with offers. It will increase customer interaction. Hopefully you will consider this. Remaining all upmind have excellent features. We are From SPIDYHOST.COM and provide cheap web hosting services since 2015. Thanks and Regards, SHAIK VAHID