Problems with google-smtp-relay

[ISOÜ]

Hello,

We currently use custom-smtp, which uses the smtp-relay of our google-workspace.

Strange things happening.

Currently, when your system is trying to send automated emails to customers and/or ticket-notifications to customers.
The email fails to deliver. Your logs show:
"Expected response code 250 but got an empty response"

If we click on one of the emails where the deliver failed and select "try send again", then it directly works.
So I guess there is a bug, somewhere in the process.

Please check this, because it's very important that customers get emails, if they do changes or sign-up.

Thanks!

[Harry L]

Hi!

Thanks for your post.

I've opened an Upmind support ticket TICKET00466 so that we can privately discuss your settings. 

Thank you

[ISOÜ]

If someone goes through this posting.
They solved the issue within a ~3h maybe even faster if I would have replied to the ticket sooner.
With other providers that would have taken days or weeks to fix, or maybe would end up on a roadmap even.

Once again, another time they proof how good their service is!!!
I can just recommend switching from whatever you use to Upmind.

They are just at the start everything a bit Beta'ish, but even now in this state they are far better than
other things we used. When you come from WHMCS, UPMIND is like a dreamland ❤️

Thanks again guys for your great service!

Best regards!