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API Connection error


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Hi there,

To better assist you, could you please perform the following steps to gather more information about the encountered error:

  • Click on "Manage" and select "Get Info" (as shown in the attached screenshot) in your account's management section. Check for any error messages or details related to the issue
  • Refer to our guide on how to add cPanel at https://docs.upmind.com/docs/how-to-add-cpanel-server to ensure that you have followed the correct steps during the provisioning process.
  • Verify that the package identifier you used during the provisioning matches the package you created in cPanel. Consistency between these identifiers is crucial for a smooth provisioning process.

For a detailed walkthrough of the provisioning settings, please consult our guide at https://docs.upmind.com/docs/a-guide-to-cpanelwhm-provisioning-options#provisioning-fieldsIf the issue persists or if you need further assistance, don't hesitate to reach out to our Live Chat support. We'll do our best to help you resolve it.

Hope it helps!
Thanks = ) 

Screenshot 2024-01-19 130504.png

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