Wolv Posted December 11, 2023 Share Posted December 11, 2023 Hello, I added my IPv4 and IPv6 addresses to the admin whitelist but now I am unable to login. I can not raise a support ticket, either, since that needs to be done inside the upmind instance. Is there a way to fix this myself or do I need a staff member to clear the whitelist? Thanks, Michael Quote Link to comment Share on other sites More sharing options...
Isma Posted December 12, 2023 Share Posted December 12, 2023 Hi Michael, You can contact our email: [email protected]. Our team needs a document from your end to confirm ownership of the Upmind installation. Hope it helps! Thanks Quote Link to comment Share on other sites More sharing options...
Wolv Posted December 15, 2023 Author Share Posted December 15, 2023 On 12/12/2023 at 12:13 AM, Isma said: Hi Michael, You can contact our email: [email protected]. Our team needs a document from your end to confirm ownership of the Upmind installation. Hope it helps! Thanks Isma, I emailed support on the 12th but so far no one has responded, how long do support requests usually take? Should I follow up? Thanks, Michael Quote Link to comment Share on other sites More sharing options...
Isma Posted December 18, 2023 Share Posted December 18, 2023 Hi Michael, Have you checked your spam email? Perhaps our response might be there. Let me know if you haven't received it yet Quote Link to comment Share on other sites More sharing options...
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