Contact support without access to your panel?

[benc]

Recently configured a custom domain name and pointed DNS records as per documentation now getting "IP not allowed" when attempting to login to my /admin panel.

I've checked documentation and it says only way to get help is within the panel itself which I can't get into.


Looking forward to any solutions on this, thanks!

[Isma]

Hi @benc

It sounds like your IP address may be restricted. Please email us at [email protected] with the email address associated with your brand, and we’ll investigate the issue further for you.

Thanks,
Isma