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Seb

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Everything posted by Seb

  1. This is exactly what we are intending. We're looking at doing this ourselves rather than relying on a third party like OnFido as the latter can be quite expensive and we want to keep costs as low as possible for endusers. The idea is that if a client is in 'review' status then they will be pushed through the KYC (Our internal ref: 820)
  2. So we were going to tackle this by having the concept of a 'vault'. Notes of a type 'encrypted' could be stored against a client or a contract product. They may be visible to clients or may not be. This is particularly useful if a client wants to share logins to for example their wordpress site for you to debug, or to an old host for a migration. We were also going to extend the idea to a central staff vault, so passwords that staff might need would be encrypted in a central panel like a password store. (Our internal roadmap ref: b892)
  3. This is coming - along with other changes to the order system 🙂
  4. You should be able to achieve this through settings -> triggers
  5. You can do this under settings -> fraud prevention
  6. We've got some neat ideas for this actually - so widgets you would create in the Upmind interface and it'll then give you a snippet of code to embed. Would be really useful not just for hosting but also to swap out things like Contact Form 7 or Ninja Forms from WordPress websites.
  7. Yes this is planned - as a notification method. Which SMS providers do you use?
  8. You can achieve something similiar now with the client area templates. But we will look to add an announcements section.
  9. You can now set client area templates and content. It's super neat. Under settings -> client area templates You can define content with variables, and then put it in different places throughout the client area. You can also add content to specific product pages -- by going to the product -> product templates
  10. Can you explain how you use it? Who provides the DNS service / the nameservers?
  11. Thanks! Have raised an issue on our end so we will get this fixed.
  12. Standard features for now - Registration - Transfer - Lock/Unlock - Get EPP - Nameservers - Contact info - Polling if they support
  13. That would need to be supported by the domain registrar you use but we don't have an interface for managing that through provisioning yet.
  14. Matching will be difficult but we will have the option to add widgets in future which you can embed onto your site (leading up to an order system etc being embedded)
  15. Sure -- do you want this on a product level or generally? @Chris one UX option to add here We're also going to be releasing a slider option for domain pricing.
  16. Domain Name Transfer - yes Domain Name Promotion Management - yes Bulk Domain Import From Service Provider - not yet Bulk Extension Import from Service Provider - not yet Whois Protection - in theory you could but not fully. Our understanding is that post-GDPR almost all providers include it. Premium domains support - not yet TLD & Pricing Sync support - you could do management of pricing via our API, and you can copy pricing from other domains, but there isn't a sync of pricing (with for example markup) from a provision provider. domain Restore functionality - by this you mean redemption? not yet. You can confirm the date at which domains go into redemption and our polling system will mark a domain as cancelled once it is, but there's no ability to order the domain restoration from redemption yet. Domain Grace and Redemption Grace Periods - grace periods are fine, yes. You can configure per TLD. Email Forwarding - This wouldn't be something upmind would handle, you would need a service for it. per domain profit markup percentages - this is linked to the pricing sync, as presumably needs to take cost from the providers. Will be there eventually but not high on the list.
  17. Yes you can - we just charge a nominal monthly fee to remove the branding ($12/mo) - raise a ticket and we will do it for you. Option in panel coming soon
  18. Hi Van - can you either DM me the domain, or open a ticket? I'll check it out for you
  19. I'm opening this forum up as no reason to keep it private. @vinicius will take a look
  20. Is now an option under settings -> user interface
  21. Yes. Basically it's distinct customers that have active services in that month.
  22. Hi Erikson We class an active customer as someone who has active services that month - so if you only get 5-10 one-time orders a month, then you'll fit fine on the free plan. Thanks Seb
  23. Hi Erikson Thanks for your message and kind words! Answers inline >How can I embed a product on my site? I have read that one can use Upmind as a storefront but it's not the main purpose. However, I cannot find how to embed the products. Do I need to use the API? I would love to, but I live in brazil and the exchange doesn't really help lol We suggest you get Upmind running on a subdomain like my.[yourdomain.com]. Then you would link there from your main site. We've got widgets coming in the medium term for things like plan cards etc, but in the meantime you would just add something manually and link it to the order page. You don't need to do the API for that but you would need to just manually make the card on your frontend site (e.g. WordPress) >Secondly: As I said, I am a freelance, and I would love to raise a ticket once an order is paid - This would help tremendously on managing everything within one place, instead of having to send a gazillion emails back and forth. I think you get the picture. So, would this be possible somehow? Not yet but has been requested and will be coming soon. It'll almost certainly be a form of product notification that you can configure under settings -> product catalogue - > [product] -> product notifications. > However, I would like to be able showing the customer a due date or something like that, so they know when I am going to deliver their order. Does that make sense? We don't have this but it's a neat idea and probably something we can build into product custom fields which is on the roadmap Thanks Seb
  24. This should be coming out early this week
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