Service Desk Feature Requests

54 topics in this forum

1. Knowledge Base

   By Viswanath VB, July 2, 2022
   • 6 replies
   • 7.3k views
   • 
   • Michael
   • December 8, 2022

2. Share Screen Recordings

   By Viswanath VB, December 24, 2022
   • 1 reply
   • 4.9k views
   • 
   • SHAIK VAHID
   • June 17, 2023

3. Follow Up Reminders

   By Viswanath VB, September 5, 2022
   • 0 replies
   • 2.7k views
   • 
   • Viswanath VB
   • September 5, 2022

4. Google Translate

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 2.3k views
   • 
   • Viswanath VB
   • August 11, 2022

5. Canned responses

   By Viswanath VB, July 3, 2022
   • 3 replies
   • 2.2k views
   • 
   • Viswanath VB
   • July 10, 2022

6. Add .har support

   By Feedback Monkey, January 15, 2023
   • 7 replies
   • 1.4k views
   • 
   • Harry L
   • January 30, 2023

7. Support Hours

   By Viswanath VB, August 16, 2022
   • 3 replies
   • 1.2k views
   • 
   • Viswanath VB
   • September 14, 2022

8. Automated Replies

   By Viswanath VB, September 2, 2022
   • 0 replies
   • 1.1k views
   • 
   • Viswanath VB
   • September 2, 2022

9. Review Us option

   By Viswanath VB, July 25, 2022
   • 0 replies
   • 1.1k views
   • 
   • Viswanath VB
   • July 25, 2022

10. Built in live chat

    By Viswanath VB, July 7, 2022
    • 2 replies
    • 1.1k views
    • 
    • Seb
    • September 14, 2022

11. Stop reopening closed ticket

    By Viswanath VB, March 29, 2023
    • 1 reply
    • 1.1k views
    • 
    • SHAIK VAHID
    • June 17, 2023

12. FAQ department

    By xeovia, October 3, 2022
    • 5 replies
    • 1.1k views
    • 
    • Viswanath VB
    • February 18, 2023

13. Support Pin

    By Viswanath VB, September 11, 2022
    • 3 replies
    • 963 views
    • 
    • Seb
    • October 6, 2022

14. Announcement Page

    By Viswanath VB, July 2, 2022
    • 1 reply
    • 933 views
    • 
    • Seb
    • July 2, 2022

15. Support ticket reports

    By Viswanath VB, August 24, 2022
    • 2 replies
    • 923 views
    • 
    • Seb
    • September 12, 2022

16. Social media Integration

    By Viswanath VB, August 11, 2022
    • 1 reply
    • 863 views
    • 
    • Hivium
    • August 25, 2022

17. Ticket Sensitive Data

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 837 views
    • 
    • Seb
    • July 3, 2022

18. Variables in tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 821 views
    • 
    • Feedback Monkey
    • October 25, 2022

19. Improve client notes

    By Tyler, February 17, 2023
    • 1 reply
    • 770 views
    • 
    • Seb
    • March 18, 2023

20. Ai Integration

    By Viswanath VB, February 20, 2023
    • 2 replies
    • 764 views
    • 
    • SHAIK VAHID
    • June 17, 2023

21. Auto greeting and signature in every ticket reply

    By BMA, October 26, 2022
    • 0 replies
    • 762 views
    • 
    • BMA
    • October 26, 2022

22. True integration with third party support

    By Feedback Monkey, December 29, 2022
    • 1 reply
    • 753 views
    • 
    • SHAIK VAHID
    • June 17, 2023

23. Ticket SLA

    By Viswanath VB, September 3, 2022
    • 0 replies
    • 745 views
    • 
    • Viswanath VB
    • September 3, 2022

24. Stop Clients Closing Tickets

    By Viswanath VB, March 19, 2023
    • 3 replies
    • 742 views
    • 
    • SHAIK VAHID
    • June 17, 2023

25. Disable support via ticket

    By Feedback Monkey, May 28, 2022
    • 2 replies
    • 741 views
    • 
    • Seb
    • June 29, 2022