Service Desk Feature Requests

54 topics in this forum

1. Ability to assign tags to tickets

   By Viswanath VB, August 24, 2022
   • 0 replies
   • 441 views
   • 
   • Viswanath VB
   • August 24, 2022

2. Ability to set each support department with specific "from" address

   By Luis, July 26, 2022
   • 0 replies
   • 425 views
   • 
   • Luis
   • July 26, 2022

3. Add .har support

   By Feedback Monkey, January 15, 2023
   • 7 replies
   • 1.3k views
   • 
   • Harry L
   • January 30, 2023

4. Add browser notifcations for tickets

   By Feedback Monkey, October 25, 2022
   • 0 replies
   • 698 views
   • 
   • Feedback Monkey
   • October 25, 2022

5. After ticket closed feedback email

   By Viswanath VB, March 17, 2023
   • 2 replies
   • 621 views
   • 
   • SHAIK VAHID
   • June 17, 2023

6. Ai Integration

   By Viswanath VB, February 20, 2023
   • 2 replies
   • 762 views
   • 
   • SHAIK VAHID
   • June 17, 2023

7. Announcement Page

   By Viswanath VB, July 2, 2022
   • 1 reply
   • 929 views
   • 
   • Seb
   • July 2, 2022

8. Auto Draft

   By Viswanath VB, October 22, 2022
   • 0 replies
   • 683 views
   • 
   • Viswanath VB
   • October 22, 2022

9. Auto greeting and signature in every ticket reply

   By BMA, October 26, 2022
   • 0 replies
   • 758 views
   • 
   • BMA
   • October 26, 2022

10. Auto Responder Based On Working Hours

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 672 views
    • 
    • Viswanath VB
    • August 25, 2022

11. Automated Replies

    By Viswanath VB, September 2, 2022
    • 0 replies
    • 1.1k views
    • 
    • Viswanath VB
    • September 2, 2022

12. Built in live chat

    By Viswanath VB, July 7, 2022
    • 2 replies
    • 1.1k views
    • 
    • Seb
    • September 14, 2022

13. Canned responses

    By Viswanath VB, July 3, 2022
    • 3 replies
    • 2.2k views
    • 
    • Viswanath VB
    • July 10, 2022

14. ChatGPT

    By Viswanath VB, March 9, 2023
    • 2 replies
    • 730 views
    • 
    • Zencommerce
    • July 19, 2023

15. Define whether or not a hosting package has support.

    By Feedback Monkey, May 11, 2022
    • 3 replies
    • 658 views
    • 
    • Feedback Monkey
    • May 11, 2022

16. Disable support via ticket

    By Feedback Monkey, May 28, 2022
    • 2 replies
    • 733 views
    • 
    • Seb
    • June 29, 2022

17. Emoji Picker

    By Viswanath VB, August 16, 2022
    • 0 replies
    • 557 views
    • 
    • Viswanath VB
    • August 16, 2022

18. FAQ department

    By xeovia, October 3, 2022
    • 5 replies
    • 1.1k views
    • 
    • Viswanath VB
    • February 18, 2023

19. Follow Up Reminders

    By Viswanath VB, September 5, 2022
    • 0 replies
    • 2.7k views
    • 
    • Viswanath VB
    • September 5, 2022

20. Google Translate

    By Viswanath VB, August 11, 2022
    • 0 replies
    • 2.3k views
    • 
    • Viswanath VB
    • August 11, 2022

21. Help Widget

    By Viswanath VB, August 11, 2022
    • 0 replies
    • 601 views
    • 
    • Viswanath VB
    • August 11, 2022

22. image copy past

    By Viswanath VB, July 25, 2022
    • 0 replies
    • 665 views
    • 
    • Viswanath VB
    • July 25, 2022

23. Improve client notes

    By Tyler, February 17, 2023
    • 1 reply
    • 763 views
    • 
    • Seb
    • March 18, 2023

24. Intelligent ticket assignment

    By Viswanath VB, July 14, 2022
    • 0 replies
    • 501 views
    • 
    • Viswanath VB
    • July 14, 2022

25. Knowledge Base

    By Viswanath VB, July 2, 2022
    • 6 replies
    • 7.3k views
    • 
    • Michael
    • December 8, 2022