Service Desk Feature Requests

54 topics in this forum

1. Whitelabel Knowledgebase or Documentation

   By dsuinfotech, January 7
   • 4 replies
   • 465 views
   • 
   • dsuinfotech
   • January 8

2. Multi select / bulk actions

   By psybox, January 4
   • 0 replies
   • 312 views
   • 
   • psybox
   • January 4

3. Stop reopening closed ticket

   By Viswanath VB, March 29, 2023
   • 1 reply
   • 1.1k views
   • 
   • SHAIK VAHID
   • June 17, 2023

4. Knowledgebase embedded

   By Viswanath VB, March 27, 2023
   • 0 replies
   • 665 views
   • 
   • Viswanath VB
   • March 27, 2023

5. Stop Clients Closing Tickets

   By Viswanath VB, March 19, 2023
   • 3 replies
   • 741 views
   • 
   • SHAIK VAHID
   • June 17, 2023

6. After ticket closed feedback email

   By Viswanath VB, March 17, 2023
   • 2 replies
   • 622 views
   • 
   • SHAIK VAHID
   • June 17, 2023

7. ChatGPT

   By Viswanath VB, March 9, 2023
   • 2 replies
   • 733 views
   • 
   • Zencommerce
   • July 19, 2023

8. Ai Integration

   By Viswanath VB, February 20, 2023
   • 2 replies
   • 763 views
   • 
   • SHAIK VAHID
   • June 17, 2023

9. Improve client notes

   By Tyler, February 17, 2023
   • 1 reply
   • 769 views
   • 
   • Seb
   • March 18, 2023

10. Add .har support

    By Feedback Monkey, January 15, 2023
    • 7 replies
    • 1.4k views
    • 
    • Harry L
    • January 30, 2023

11. True integration with third party support

    By Feedback Monkey, December 29, 2022
    • 1 reply
    • 752 views
    • 
    • SHAIK VAHID
    • June 17, 2023

12. Share Screen Recordings

    By Viswanath VB, December 24, 2022
    • 1 reply
    • 4.9k views
    • 
    • SHAIK VAHID
    • June 17, 2023

13. True integration with LiveChat etc

    By Feedback Monkey, December 17, 2022
    • 0 replies
    • 630 views
    • 
    • Feedback Monkey
    • December 17, 2022

14. Auto greeting and signature in every ticket reply

    By BMA, October 26, 2022
    • 0 replies
    • 761 views
    • 
    • BMA
    • October 26, 2022

15. Add browser notifcations for tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 700 views
    • 
    • Feedback Monkey
    • October 25, 2022

16. Variables in tickets

    By Feedback Monkey, October 25, 2022
    • 0 replies
    • 820 views
    • 
    • Feedback Monkey
    • October 25, 2022

17. Auto Draft

    By Viswanath VB, October 22, 2022
    • 0 replies
    • 688 views
    • 
    • Viswanath VB
    • October 22, 2022

18. FAQ department

    By xeovia, October 3, 2022
    • 5 replies
    • 1.1k views
    • 
    • Viswanath VB
    • February 18, 2023

19. Support Pin

    By Viswanath VB, September 11, 2022
    • 3 replies
    • 962 views
    • 
    • Seb
    • October 6, 2022

20. Follow Up Reminders

    By Viswanath VB, September 5, 2022
    • 0 replies
    • 2.7k views
    • 
    • Viswanath VB
    • September 5, 2022

21. Ticket SLA

    By Viswanath VB, September 3, 2022
    • 0 replies
    • 744 views
    • 
    • Viswanath VB
    • September 3, 2022

22. Automated Replies

    By Viswanath VB, September 2, 2022
    • 0 replies
    • 1.1k views
    • 
    • Viswanath VB
    • September 2, 2022

23. Auto Responder Based On Working Hours

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 675 views
    • 
    • Viswanath VB
    • August 25, 2022

24. Ticket Response Status

    By Viswanath VB, August 25, 2022
    • 0 replies
    • 722 views
    • 
    • Viswanath VB
    • August 25, 2022

25. Support ticket reports

    By Viswanath VB, August 24, 2022
    • 2 replies
    • 922 views
    • 
    • Seb
    • September 12, 2022