Service Desk Feature Requests

54 topics in this forum

1. Add .har support

   By Feedback Monkey, January 15, 2023
   • 7 replies
   • 1.4k views
   • 
   • Harry L
   • January 30, 2023

2. Knowledge Base

   By Viswanath VB, July 2, 2022
   • 6 replies
   • 7.3k views
   • 
   • Michael
   • December 8, 2022

3. FAQ department

   By xeovia, October 3, 2022
   • 5 replies
   • 1.1k views
   • 
   • Viswanath VB
   • February 18, 2023

4. Whitelabel Knowledgebase or Documentation

   By dsuinfotech, January 7
   • 4 replies
   • 466 views
   • 
   • dsuinfotech
   • January 8

5. Define whether or not a hosting package has support.

   By Feedback Monkey, May 11, 2022
   • 3 replies
   • 666 views
   • 
   • Feedback Monkey
   • May 11, 2022

6. Support Hours

   By Viswanath VB, August 16, 2022
   • 3 replies
   • 1.2k views
   • 
   • Viswanath VB
   • September 14, 2022

7. Support Pin

   By Viswanath VB, September 11, 2022
   • 3 replies
   • 963 views
   • 
   • Seb
   • October 6, 2022

8. Canned responses

   By Viswanath VB, July 3, 2022
   • 3 replies
   • 2.2k views
   • 
   • Viswanath VB
   • July 10, 2022

9. Stop Clients Closing Tickets

   By Viswanath VB, March 19, 2023
   • 3 replies
   • 742 views
   • 
   • SHAIK VAHID
   • June 17, 2023

10. POP3/imap

    By Viswanath VB, July 27, 2022
    • 2 replies
    • 730 views
    • 
    • Viswanath VB
    • August 12, 2022

11. Disable support via ticket

    By Feedback Monkey, May 28, 2022
    • 2 replies
    • 741 views
    • 
    • Seb
    • June 29, 2022

12. Support ticket reports

    By Viswanath VB, August 24, 2022
    • 2 replies
    • 923 views
    • 
    • Seb
    • September 12, 2022

13. Ai Integration

    By Viswanath VB, February 20, 2023
    • 2 replies
    • 765 views
    • 
    • SHAIK VAHID
    • June 17, 2023

14. ChatGPT

    By Viswanath VB, March 9, 2023
    • 2 replies
    • 735 views
    • 
    • Zencommerce
    • July 19, 2023

15. Built in live chat

    By Viswanath VB, July 7, 2022
    • 2 replies
    • 1.1k views
    • 
    • Seb
    • September 14, 2022

16. After ticket closed feedback email

    By Viswanath VB, March 17, 2023
    • 2 replies
    • 623 views
    • 
    • SHAIK VAHID
    • June 17, 2023

17. Share Screen Recordings

    By Viswanath VB, December 24, 2022
    • 1 reply
    • 4.9k views
    • 
    • SHAIK VAHID
    • June 17, 2023

18. True integration with third party support

    By Feedback Monkey, December 29, 2022
    • 1 reply
    • 753 views
    • 
    • SHAIK VAHID
    • June 17, 2023

19. Merge Tickets

    By Feedback Monkey, May 20, 2022
    • 1 reply
    • 662 views
    • 
    • Seb
    • May 23, 2022

20. Social media Integration

    By Viswanath VB, August 11, 2022
    • 1 reply
    • 863 views
    • 
    • Hivium
    • August 25, 2022

21. Improve client notes

    By Tyler, February 17, 2023
    • 1 reply
    • 770 views
    • 
    • Seb
    • March 18, 2023

22. Announcement Page

    By Viswanath VB, July 2, 2022
    • 1 reply
    • 933 views
    • 
    • Seb
    • July 2, 2022

23. support ticket welcome and signature

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 719 views
    • 
    • Seb
    • July 3, 2022

24. Ticket Sensitive Data

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 837 views
    • 
    • Seb
    • July 3, 2022

25. Stop reopening closed ticket

    By Viswanath VB, March 29, 2023
    • 1 reply
    • 1.1k views
    • 
    • SHAIK VAHID
    • June 17, 2023