psybox Posted September 22, 2023 Share Posted September 22, 2023 If I create a cpanel account in upmind, and the WHM is using the server nameservers, instead of ns1.mycustomname.com , then the nameservers are blank in the clients upmind account. If the server has custom nameservers, these appear to pull through. Quote Link to comment Share on other sites More sharing options...
psybox Posted September 25, 2023 Author Share Posted September 25, 2023 (edited) can anyone confirm if this is something not setup on my end or known issue? Edited September 25, 2023 by psybox Quote Link to comment Share on other sites More sharing options...
Luis Posted September 25, 2023 Share Posted September 25, 2023 12 minutes ago, psybox said: can anyone confirm if this is something not setup on my end or known issue? If you go to the affected service and to the "Manage Tab", you'll find a Get Info button. If you use that, does the info get retrieved? Quote Link to comment Share on other sites More sharing options...
psybox Posted September 25, 2023 Author Share Posted September 25, 2023 No, it doesn’t, just shows them being blank. Quote Link to comment Share on other sites More sharing options...
Luis Posted September 25, 2023 Share Posted September 25, 2023 18 minutes ago, psybox said: No, it doesn’t, just shows them being blank. Maybe you could open a ticket with Upmind do they can take a look Quote Link to comment Share on other sites More sharing options...
psybox Posted September 25, 2023 Author Share Posted September 25, 2023 I might do - now I know its not a "me" thing 🙂 1 Quote Link to comment Share on other sites More sharing options...
psybox Posted November 19, 2023 Author Share Posted November 19, 2023 Just in case anyone else has the same issue, simply add the server nameservers into the custom fields and it works. A workaround perhaps, but one that works. 2 Quote Link to comment Share on other sites More sharing options...
Haris Posted September 30, 2024 Share Posted September 30, 2024 On 11/19/2023 at 5:44 PM, psybox said: Just in case anyone else has the same issue, simply add the server nameservers into the custom fields and it works. A workaround perhaps, but one that works. Hi, where can i put the custom fields? Quote Link to comment Share on other sites More sharing options...
Haris Posted September 30, 2024 Share Posted September 30, 2024 6 hours ago, Haris said: Hi, where can i put the custom fields? Sorry, managed to get it working with cpanel whm. Need to fill in the custom nameserver section on WHM > Basic Webhost Manager section. If using the default hostname ns, just copy them over to the 'custom nameserver' section. 1 Quote Link to comment Share on other sites More sharing options...
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