Hivium Posted April 3, 2023 Share Posted April 3, 2023 Hello Team, Currently there is no option where we can search for a particular word or sentence in the tickets or the conversation we had in tickets with the customer. Having a search option would be a helpful addition as looking through each and every ticket for something we are searching for becomes time consuming. Instead if we could search directly it would be useful. 2 Quote Link to comment Share on other sites More sharing options...
Seb Posted April 3, 2023 Share Posted April 3, 2023 This does actually exist -- we added it recently. It's not particularly efficient though so we're likely to add advanced search through everything as a feature in the near future 3 Quote Link to comment Share on other sites More sharing options...
Hivium Posted April 4, 2023 Author Share Posted April 4, 2023 Thanks @Seb. Looking forward to it! 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted April 11, 2023 Share Posted April 11, 2023 It's already there 🙂 Check under the support view Next week we're also releasing a Ctrl+K search which will let you do a search through various things 🙂 3 Quote Link to comment Share on other sites More sharing options...
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