Viswanath VB Posted March 19, 2023 Share Posted March 19, 2023 Stop Clients Closing Tickets. Example Abuse ticket or specific department. Quote Link to comment Share on other sites More sharing options...
Seb Posted March 20, 2023 Share Posted March 20, 2023 How about a 'lock status' option? Which stops any changes to a ticket apart from for staff -- and by default departments can be fully locked for clients. 4 Quote Link to comment Share on other sites More sharing options...
Viswanath VB Posted March 20, 2023 Author Share Posted March 20, 2023 @Sebthat good idea. Quote Link to comment Share on other sites More sharing options...
SHAIK VAHID Posted June 17, 2023 Share Posted June 17, 2023 Agree with lock status. It's more beautiful if high priority implement based on how serious that issue is. Like normal, medium or high priority. Thanks. 1 Quote Link to comment Share on other sites More sharing options...
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