Justin Duarte de Pina Posted February 25, 2023 Share Posted February 25, 2023 I created an account with [redacted] .net, now I can't login anymore it keeps telling me it's a wrong password. I have tried all the email adresses that I have in use, and trying forgotten password but I'm not receiving an e-mail, anywhere. Please find out what went wrong at clients.[redacted] .com , I thought I changed email to [redacted] .com or [redacted] but also no luck. Quote Link to comment Share on other sites More sharing options...
Luis Posted February 25, 2023 Share Posted February 25, 2023 10 hours ago, Justin Duarte de Pina said: [redacted as had email details] Just curiosity. Is this an admin account or a client account? Quote Link to comment Share on other sites More sharing options...
Justin Duarte de Pina Posted February 25, 2023 Author Share Posted February 25, 2023 49 minutes ago, Luis said: Just curiosity. Is this an admin account or a client account? admin account Quote Link to comment Share on other sites More sharing options...
Seb Posted February 25, 2023 Share Posted February 25, 2023 We've seen the ticket and will update you and get you in 🙂 Quote Link to comment Share on other sites More sharing options...
Rammy Phil Posted February 26, 2023 Share Posted February 26, 2023 Hello. Just to provide an additional input, I would request dear @Seband upmind team to have a more deeper look on this forget password email issue. We had also faced this same situation many times, that while as a demo client account we had requested for forgotten password link, but we had not received the same. Might be there's a bit of glitch somewhere. Regards. Quote Link to comment Share on other sites More sharing options...
Ryan G Posted February 16 Share Posted February 16 I am currently experiencing this issue with the admin account as well. Quote Link to comment Share on other sites More sharing options...
Ryan G Posted February 17 Share Posted February 17 For other experiencing this issue, especially as I haven't heard back from UpMind support, I was able to get a password reset email. Possible root cause is changing the default domain away from their URL, fyi. I went to the originally issued admin URL from upmind and requested the PW reset there. I was able to receive the email and, even though it sent me to the new default URL, was able to complete a PW reset. I still have not received any PW reset emails from the new default URL PW reset option. I changed the default URL over 48 hours ago. I have tried PW resets over roughly that same time frame as my admin PW stopped working soon after switching default URLs. I have to test client side PW resets now. It is a serious bug if they do not receive them from my new default URL. Quote Link to comment Share on other sites More sharing options...
Trimeck Posted April 23 Share Posted April 23 On 2/17/2024 at 9:34 AM, Ryan G said: For other experiencing this issue, especially as I haven't heard back from UpMind support, I was able to get a password reset email. Possible root cause is changing the default domain away from their URL, fyi. I went to the originally issued admin URL from upmind and requested the PW reset there. I was able to receive the email and, even though it sent me to the new default URL, was able to complete a PW reset. I still have not received any PW reset emails from the new default URL PW reset option. I changed the default URL over 48 hours ago. I have tried PW resets over roughly that same time frame as my admin PW stopped working soon after switching default URLs. I have to test client side PW resets now. It is a serious bug if they do not receive them from my new default URL. I had the same issue and the fix was using the main login URL: https://my.upmind.com/auth/login Quote Link to comment Share on other sites More sharing options...
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