Ability to Submit Pre Sales Helpdesk Ticket, without creating an account.

[Lance]

Hi,

Is there a setting to make the ticketing support system available on the client app so that a person could submit and ask pre sales questions using the ticketing system without going through the creation of an account?

Thank you

[Darren]

Doesn't sound exactly what you are after, but you can configure the support departments to accept emails and then set up an email forwarder, for instance, the user just sends an email to support@yourdomain, this then forwards to [email protected] which then creates a ticket without the client needing to have an account. It's intelligent enough to handle replies and add them as ticket updates.

[Lance]

Hi Darren,

Thank you for replying.  So currently we have a direct link to submit a pre sales help ticket within the system.  The user does not have to create an account to do this, and its a nicely constructed online form submission.  I could create an online form, and use the solution you mention above, however I was trying out Upmind and wanted to see if that was already worked in.  Many times we have clients who want to ask a pre sales question without going through the account creation process.

Thanks again,

Cheers.

[Chris]

We have a widget coming soon which will allow you to do this.

[Lance]

Perfect, thank you.

[Lance]

Hi,

Has the widget been released for a pre sales support ticket creation process?

Thank you