jwhm Posted February 2, 2023 Share Posted February 2, 2023 So I’m having difficulty with handling disputes as Stripe require a exportable log now to prove a customer was using the product(in the case of SaaS and hosting etc), is there any way we could get a button that exports a customers activity including logins, etc as proof they were using the service, and a section that we can export their cancellation requests etc 3 Quote Link to comment Share on other sites More sharing options...
gavin Posted February 17, 2023 Share Posted February 17, 2023 Yes. We need an export option to be able to defend ourselves in a dispute. May be that also have more data of the service usage, etc. 1 Quote Link to comment Share on other sites More sharing options...
Seb Posted March 18, 2023 Share Posted March 18, 2023 Can definitely get this export yes -- I imagine we'd need different types of export 1. GDPR data request (all personal information) 2. Account export - to get a list of all services, invoices etc 3. Data log export to get an audit of everything that has happened -- this would basically be an export of the activity log. Have created an issue Quote Link to comment Share on other sites More sharing options...
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