Luis Posted November 26, 2022 Share Posted November 26, 2022 Hi I noticed that some tickets are getting strange formatting. Is this a new feature? I’m attaching an example Quote Link to comment Share on other sites More sharing options...
Luis Posted November 26, 2022 Author Share Posted November 26, 2022 I'm talking about the "XFY-440" and "XCC-686" parts, that I didn't add as a prefix in the settings. The only prefix I have is "TICKET-" Quote Link to comment Share on other sites More sharing options...
Seb Posted November 27, 2022 Share Posted November 27, 2022 We changed the ticket format to ABC-123-12345 as we thought incremental ticket IDs was a potential opening for human phishing. Open to suggestions though! 2 Quote Link to comment Share on other sites More sharing options...
Luis Posted November 27, 2022 Author Share Posted November 27, 2022 4 hours ago, Seb said: We changed the ticket format to ABC-123-12345 as we thought incremental ticket IDs was a potential opening for human phishing. Open to suggestions though! No issues from my part. Just wanted to confirm. Thanks. Quote Link to comment Share on other sites More sharing options...
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