Feedback Monkey Posted September 27, 2022 Share Posted September 27, 2022 (edited) https://imgur.com/a/XKtubj7 Have the ability to create a workflow prior to customer opening ticket: Are you wanting to close or cancel your services? Go to this page and select cancellation Are you wanting to change your payment date? Go to this page and select etc Something else: Open ticket etc Edited September 27, 2022 by Feedback Monkey 1 Quote Link to comment Share on other sites More sharing options...
BMA Posted September 27, 2022 Share Posted September 27, 2022 I believe you can achieve this with Client area templates. Quote Link to comment Share on other sites More sharing options...
jwhm Posted September 27, 2022 Share Posted September 27, 2022 31 minutes ago, BMA said: I believe you can achieve this with Client area templates. Sadly not, that’s a static template that appears outside of the ticket submission form, these steps need to be included prior to even seeing the ticket submission form to ensure customers aren’t wasting support time with issues fixable from knowledge base Quote Link to comment Share on other sites More sharing options...
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