Viswanath VB Posted September 5, 2022 Share Posted September 5, 2022 I have seen this great feature on DelightChat. A option to Create follow up reminders for support ticket. Many customers request follow ups needed depending on the product or service that offer. It’s hard to keep track of these requests using a calendar or to-do list apps. The easier way is to have the reminders set up within the helpdesk software. When the time is triggered, the support agents will automatically receive a notification on their notifications panel or reserve a email notifnotification. 1 Quote Link to comment Share on other sites More sharing options...
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