Email templates are a painful

[Feedback Monkey]

It's getting a bit of a pain to manage a HTML template per email now, especially when you're dealing with a lot of templates.

Is there any ETA on when being able to create a header/footer wrapper Adding Headers and Footers - WHMCS Documentation like this?

 

 

[Feedback Monkey]

In addition, it appears that some actions when going to enable them wont enable.

It also is highly frustrating that it's not clearer what triggers do what, how can I created a "product suspended" email after suspension? 

 

 

Edited September 1, 2022 by Feedback Monkey

[Feedback Monkey]

 

Like what is the difference? 

[Seb]

First of all, completely agree this is clunky. Like in a lot of places, we've been focusing on getting functionality out and then will come back to make things simpler later

 

What you are after here is a product notification as it can be different per product (i.e. for a domain vs a hosting package)

 

Go to the product in the product catalogue, then go to product notifications. Then add a notification on contract product suspended

 

You'll need to add that for each product you want to send the suspended email for

[Seb]

Here's an example template with placeholders for anyone reading this:

Dear {{ client.first_name }},<br ><br >

Your {{ brand.name }} hosting package has been suspended due to non-payment.<br ><br >

<strong>Hosting account name:</strong> {{ contracts_product.product_name }}<br>
<strong>Domain:</strong> {{ contracts_product.service_identifier }} <br>
<br >

Please settle your overdue invoices to bring the hosting account back online. Failure to pay may result in service termination. If you no longer wish to continue with your hosting package please request a cancellation in our system.<br ><br >

Thanks<br >

{{ brand.name }}