Viswanath VB Posted August 24, 2022 Share Posted August 24, 2022 In order to better track, and manage support tickets. It will be great if have option to add add tags to support ticket so I can better identify common issues, track tickets easily. Also it will be great automatically tags ticket based on keywords in ticket. Example - in ticket have website down, website not working keyword. Then automatically add tag Urgent or website Down. 1 Quote Link to comment Share on other sites More sharing options...
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