Viswanath VB Posted July 2, 2022 Share Posted July 2, 2022 add Knowledge Base feature. 1 Quote Link to comment Share on other sites More sharing options...
Marc Posted July 11, 2022 Share Posted July 11, 2022 It would be great if we could add a Support KB within the service desk, that can be accessed internally and externally by clients for help articles (similar to WHMCS/Blesta) It's a key tool in pointing clients to self-help articles 🙂 1 Quote Link to comment Share on other sites More sharing options...
Panos Kesisis Posted July 11, 2022 Share Posted July 11, 2022 Hi Marc, This is in the pipeline with a secondary priority. At the moment we are focusing on improving the functionality and enabling the necessary features required for a business to run 100% optimal. Thanks! 1 1 Quote Link to comment Share on other sites More sharing options...
Hivium Posted July 20, 2022 Share Posted July 20, 2022 (edited) +1 for this. Helps reduce the number of tickets dramatically. Please increase the priority of this! Edited July 20, 2022 by Hivium 1 Quote Link to comment Share on other sites More sharing options...
Viswanath VB Posted July 27, 2022 Author Share Posted July 27, 2022 its will be great if Knowledge Base can embed on front end website. 1 Quote Link to comment Share on other sites More sharing options...
Hivium Posted August 25, 2022 Share Posted August 25, 2022 This should be quite high on the list! 2 Quote Link to comment Share on other sites More sharing options...
Michael Posted December 8, 2022 Share Posted December 8, 2022 I just realised Upmind doesn't have a KB feature... not sure if this might be the dealbreaker. I could technically build my own KB in WP or Notion, but I originally had the idea of having special KB articles specifically for paying clients which they'll only be able to access via the client portal. Building a separate KB would kinda break the experience. I know this isn't on high priority, but since it's on the Roadmap, do we have a rough ETA for this?  2 Quote Link to comment Share on other sites More sharing options...
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