Feedback Monkey
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Posts posted by Feedback Monkey
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Can we hide migration invoices from customer?
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On 4/25/2023 at 4:38 AM, Adrien said:
Hello @Seb Just a little follow up on this. I'm very much in need of webhooks. I have to add new clients into my external Newsletter app so they receive the Purchase Flow.
Do you have an expected deadline for this? Thanks.
I really need the webhooks for setting up my maillists etc
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No, new tab under billing
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I am having a lot of difficulty using the API due to Cloudflare blocking literally everything.
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This is something that will be achievable with the custom provisioning element of Upmind I imagine.
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Can I get the customers website domain in a notification for "Contract product suspended"?
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1 hour ago, Harry L said:
What do you need this for exactly?? You can generate one from your own browser network tab when using the Upmind app of course, but what diagnostic are you hoping to do which you require help with?
Customers often send HAR files as CDN tend to server requests differently, i.e. browser, device, location etc, makes it easier to pin down issues.
When they try to upload them to a Support Ticket - the format isn't allowed.
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Hey how can I get client name when doing a bulk notif to all customers with an acti ve subscription?
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Further reading: What Is a HAR File? - KeyCDN Support
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.har HAR Analyzer (googleapps.com) is a export of the current web page data etc for diagnostics, a lot of people use it to debug webapps.
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2 hours ago, Seb said:
I think in general they are going to get much hotter on things like dispute rates, though we haven't heard anything specific
But from our perspective, the more surity we can help you get on customers the better, so long as it doesn't cause them excess burden or reduce conversion rates.
We really need a way of verifying customers ASAP, I have had three disputes in the last 6 month period I couldn't prove they were legitimate customers to the customers bank.
Their excuse has been "fraud" which if we had KYC wouldn't be a issue, I could provide proof!
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If we want to find all customers who are using product attribute i.e. Location and we want to find all instances of "London" - it's not possible?
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we need .har for diag
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Is making it impossible to view activity at a glance lol 🙂
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If the support system is disabled, remove support from menu in admin/upmind.
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Would be nice if we could have a full integration with i.e. livechat, knowledgebase, helpdesk as a package deal
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Please can we strip www. or any subdomain from signup on Enhance provision?
It's screwing up the automation process, the customer can easily use their own DNS to point a subdomain.
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Any chance we can have a temp exemption until then for outsourced support to share a single staff seat?
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Same with Bob, and other outsourced support - all their agents share a single support login 😞
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1 hour ago, Seb said:
No I think our pricing is amazing. It's obviously against our terms to share an account.
Well that just stops people using shared support 🤦♂️ Serverhealers all etc on their shared support plans ask for one seat for multiple agents to share, you have to pay for dedicated or individual team support which is 1k+ for agents to use individual seats.
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Hey,
I was wondering if there was plans to re-consider the staff price per seat at 15$?
It's a bit expensive if you have a 10+ staff count, I am going to end up having to share one account around.
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I have a support staff role stripped of all permissions apart from responding to tickets and basic account admin.
Would be nice if all the other tabs where dynamically hidden, so when they log in all they see is the tabs they can access.
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Would be nice if we could have a direct integration with a live chat provider, i.e. automatically authenticating like you can on WHMCS etc.
That would be ideal, may Crips or Intercom direct support, automatically authenticating name, email etc.
Would be even better if we could track chat transcripts and other metrics in Upmind.
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MRR in Upmind is woefully inaccurate.
in Bug Reports & Usability Feedback
Posted
There needs to be a update and signifcant improvement to MRR calculations in Upmind.
Upmind is over 30% inaccurate MRR when compared to Stripe's MRR.
I believe some, not all, comes from the fact Upmind classes a yearly purchase / 12.
I do not believe a single annual payment should be added to MRR, when a one off payment is by definition not "monthly returning revenue".
Can we get the option to exclude annual charges from MRR, and can we get some insight into why MRR is tragically wrong when compared to WHMCS?