[One off billing solutions]

Hi there,

Thanks for the suggestion. We're aware of that, and you can actually achieve that by doing a manual process, which we understand can be time-consuming and tedious. We're looking into integrating it into Upmind.

Appreciate you bringing this up : )

[Deleting Products]

Thanks for sharing your thoughts! We totally understand the frustration. Rest assured, we're already on it! We've added this to our feature request list and roadmap 🙂 

[Deleting Products]

Hi guys, it's possible to delete a product, but there are a few steps you need to take first. You'll need to cancel and close the product, as well as any associated invoices. Once the product is in a closed status, you'll be able to delete it from your admin catalog. Additionally, if you want to keep the product in your catalog for reference but hide it from clients, you can do that too. Just disable the ability for anyone to order it.

If you encounter any issues or have further questions about this process, please don't hesitate to raise a ticket. Hope that helps!

[Allow Namesilo to set Billing, Technical, and Administrative contacts]

Hi Luis, thanks for letting us know about this! I've passed it on to the team. We've got a few big things to tackle right now, but we'll definitely get to this and keep you updated once it's sorted!

[Styling the Domain Widget]

Hey siggles,

Currently, you can't tweak the widget style from the Upmind control panel. But hey, why not give playing with the code a shot? If anyone's tried it out, feel free to share your experience here!

Cheers

[VERPEX CHANGING UNLIMITED PLAN TO FAIR USE]

Hi Waqar Ahmad,

We understand your concerns and frustrations regarding the recent policy changes regarding hosting services. However, it's important to clarify that Verpex and Upmind are separate entities, and Upmind has no involvement in it. 

We empathize with any disruptions you may be experiencing and encourage you to reach out directly to the Verpex support team by submitting a ticket. They will be best equipped to address your specific concerns and provide assistance in resolving any issues you are facing.

Thank you for your understanding

Regards,

Upmind Support Team

[NameSRS]

Hi Jonas,

Thanks for the suggestion to add NameSRS as a domain provider. 😊 It's already on our radar and listed in our GitHub (https://github.com/upmind-automation/provision-provider-domain-names/issues/2). We're excited about the idea!

Right now, we're brainstorming the best way to implement it. I'll be sure to keep you posted on the progress right here in the forum. Stay tuned!

[Change wording]

Hi Jason,

Hmm at the moment, we don't have the option to customize that field. However, I appreciate your suggestion, and I'll raise this with our development team.

Thank you for the idea, Jason.

[Self-hosted option?]

Hi Angel,

First of all, thank you for your kind words and for expressing interest in a self-hosted version of Upmind. 

At the moment, we don't support a self-hosted version, but I appreciate you bringing this suggestion to our attention. I'll make sure to escalate your feedback to our development team for their consideration as we continue to enhance Upmind's features and capabilities.

Thank you,

Isma

[Nameserver in email with Enhance]

Hi Ryan,

To include the nameservers from Enhance in your welcome emails, you'll need to create a custom email template. The current integration does not automatically populate the nameserver section in the emails.

Thanks,

Isma

[Automated hosting]

Hi Ryan,

Regarding your first question, there are two options:

1. Create a promotion code specifically for the free hosting offer. You can find more details in this guide: https://docs.upmind.com/docs/how-to-create-a-basic-promotion-code 
2. Utilize free trials (check out the documentation here: https://docs.upmind.com/docs/free-trials). Within the free trial setup, you can choose between three options, but you can only configure either "continue" OR "migrate". You cannot configure both options simultaneously.

Regarding API inquiries, our API functions effectively, although we're still refining our documentation. Rest assured, once updates are available, we'll notify you through our forum community.

Hope this helps clarify things for you! If you have any further questions, feel free to ask.

Thanks,
Isma

[Consolidation of invoices]

Hi Athaulla,

In your specific case, where a customer has an unpaid renewal invoice for Product X and then purchases a new product, merging both invoices into one is not supported immediately. However, if you have configured the consolidation settings, future invoices for products can be merged into a single invoice.

Thanks, 

Isma

[Invoice Delete Option Required]

Hi there,

Thank you for your suggestion. At Upmind, we prioritize maintaining accurate accounting records and ledgers, which is why we don't currently offer a delete option for invoices. When an invoice is created, it impacts various aspects such as accounts receivable and deferred revenue.

While we understand the need for flexibility, implementing a delete option could potentially alter historic accounting information. However, we'll certainly consider your feedback as we continue to improve our platform.

Thanks,
Isma

[Please add Payfast and Paygate]

Hi Zoe,

For Payfast we already have it in our payment provider. (screenshot attached)

We currently working on open-sourcing of payment gateways which allow anyone to build any payment gateway, once it's released we will update it in the forum community

Hope it helps!

Thanks,

Isma

 

 

[Openprovider]

HI Machiel,

Can you please raise a ticket for this? So our team can look further details about it 

Thanks,

Isma

[Category Description Not Showing in Shop]

Thanks 

[Category Description Not Showing in Shop]

I PM you, please check your message. Thank you 🙂 

[Category Description Not Showing in Shop]

Hi there,

I've created the subcategory as per your request, and on my end, it is appearing correctly. To ensure the changes reflect on your e-commerce site, please try refreshing the page. If the issue persists, I recommend clearing your browser cache as this might resolve any display discrepancies.

Thanks 😄 

[Directadmin]

Hi there,

Thank you for expressing interest in integrating DirectAdmin with Upmind. To proceed, you can add each DirectAdmin server as a separate provision configuration in Upmind. Additionally, create a package in DirectAdmin and use its identifier in Upmind. For detailed steps, please refer to our guide at https://docs.upmind.com/docs/how-to-add-direct-admin-as-a-hosting-provider

Feel free to explore the guide, and if you have any further questions or need assistance, don't hesitate to reach out.

[Category Description Not Showing in Shop]

Hi there,

Regarding the picture of the category, I acknowledge it's not displaying on the client side. However, for the category description, you can choose either the category short description or category description as they appear the same.

I've tested this on my end, and it looks fine. Please double-check your connection and ensure that changes are saved properly.

Your feedback is valuable, and I'll make sure to suggest to our team to explore further improvements in this aspect.

Thank you 

[Please Add Ugandan Payment Gateways]

Hi there,

We're actively working on open-sourcing the payment gateway, which will provide more flexibility in the future. Updates on this will be shared in our forum community. 

Thank you 

[New Payment Gateway Adding Request Bangladeshi Popular Payment Getway: Bkash]

Hi there, 

Thank you for reaching out. Currently, we are actively working on open-source payment gateways. We appreciate your patience. Once the development is complete, we will update the forum community with the details.

Thank you 

[Usage Based Billing]

Hi there,

I value the suggestion. The development of the custom invoice feature is important, and it remains a part of our upcoming plans. Our team will be addressing this soon, and once it's implemented, we'll notify you through the forum community.

Thank you 

 

[Product's provision blueprint change still in progress]

Thanks for reaching out. Have you raised a ticket with our team? If so, could you please PM me your email for further assistance? 

[Product's provision blueprint change still in progress]

Hi there,

Thank you for bringing this to our attention. Our team has looked into the issue, and while it's normal for the process to take a few minutes, if the problem persists, we recommend raising a support ticket. Additionally, we suggest enabling Upmind remote assistance for a more efficient resolution.  (https://docs.upmind.com/docs/getting-help-from-upmind)

If you encounter any challenges with these steps or need further assistance, please let us know through Live Chat or ticket, and we'll be happy to help

Hope it helps! Thank you 🙂