Seb

Yes - the support ticket pages are being redesigned also

We don't give ETAs but it is on our roadmap 🙂

Upgrade/Downgrade options are now live. Will need a bit of tweaking and additions but the functionality is there.

We're adding in KYC integration in the new year. It'll be modular so you can add in various third parties. Stripe is quite expensive -- others like for example withpersona.com give 500 free. We played with the idea of just building something like this ourselves and offering it free but it would be a time-sink and we'll circle back to that later if there is big demand.

The status is removed for now on new invoices. We'll be adding in an option in the new year to refresh the invoices on status change.

Should be deployed now. Will apply to all newly generated PDFs

Sure but that's because they work on support systems which bill per client rather than staff user. We can come up with some custom setup for agencies like this that actually allows them to log into remote brands easily from centralised 2FA logins.

We're going to roll a fix out on our end

There are multiple PayU setups (various countries have different integrations). I think ours doesn't work in all locations. We're going to review

We need a PDF beforehand also -- it just needs to either be re-generated automatically on status change or the status left off

No I think our pricing is amazing. It's obviously against our terms to share an account.

This is a good idea, we'll see what we can do here

This is because the invoice isn't regenerated (i.e. the PDF is already made) after payment We just need to remove the invoice payment status from the invoice PDF You can fix an individual invoice by regenerating.

Yeah but that could be anything from checking their email is valid, to doing address verification - all the way through to having them do a passport verification with a third party (which can be expensive). We already do the first two and are likely to integrate the last option but you'll have to add in your third party details as we can't cover the cost of verifications and it's frankly prohibitive for many hosting businesses. I'm sure Stripe flag issues with customers based on their dispute rates, but I can't see them doing anything wholesale. They also have excellent fraud prevention tools (e.g. Radar), and could quite easily add in things to solve this on their end like forcing 3dsecure.

I understand they want to reduce disputes down. Where have you heard that this is happening from January? KYC is an extremely broad term so I'd want to see some more specific information from them about what they are actually saying. I run several hosting businesses with significant monthly Stripe spend and this is news to me.

Vault is now live and you can add notes and secrets to individual contract products

We had a ticket about this and I do not know what you mean by Stripe 2FA. I haven't seen anything from Stripe regarding them needing KYC either. We are bringing in KYC options relatively soon but I've not heard anything about this.

Thanks - issue raised!

We do support socket messages which you can enable under triggers. We could do something like that on the side menu if we can do it performantly, as we don't want to have to do all those lookups on every pageload as it will slow it down -- it also could vary based on permissions (i.e. admin A may see 10 support tickets, whereas admin A may see 15)

Sure we will add this to the list 🙂

It's a good idea -- we'll see if we can do something which just resets itself every hour or so

Hi Florian I think we've had a ticket also 🙂 We have a good integration with Plesk and are adding more. Plenty of domain providers. Other integrations like email providers are coming soon. Obviously we are new software so don't have the many years of community plugins and addons, but many of the custom plugins written for WHMCS we have built tools into Upmind anyway. We're also API first. There's a fairly decent overview of some differences here: https://docs.upmind.com/docs/whmcs-alternative-upmind-comparison

Yes we've had a request for this - we will add this

Good idea we will do that 🙂

Coming later this week we have a vault feature which will let you do this Then later we have custom provisioning templates 🙂