[Different payment gateway per product]

How would you handle invoices/orders with multiple products?

What about topups?

[DOMAIN PRICE IMPORTING]

We will build some automation for this in future for sure 🙂

[SEND WELCOME EMAIL TO CLIENT]

Yes you can do this under settings -> actions/triggers. You would select client as the type and set the trigger to one related to a new client account created.

[WILL UPMIND PRICING CHANGE?]

No, absolutely no plans to change any pricing. Our model is to be free for as many people as possible, and then only charge once our clients grow their businesses. 

[Invoice Consolidation]

We've deployed quite an advanced billing feature called Invoice Consolidation. This allows clients to receive invoices for multiple services in one go.

Under Order Options you can set the default brand options, and then this can be overridden for each client by themselves (or an admin can do it for them). They can also exempt certain services from being consoldidated.

You can consolidate invoices

 - every day (so all services due for an invoice to be raised on one day will be combined)
 - every week on a certain day
 - every month on a certain date
 - at the start of the month
 - at the end of the month

 

[Provision Fields Not Loading]

Sorry for the delay here Pradeep. I can't see why this would happen. Assume it's not happening but please raise a ticket and enable remote access for us if it is i?

[When you plan to finish the BETA?]

I expect we'll have beta until the end of the year. We want to move to the phase where we're adding key features and on to the stage when we are simplifying usage.

Being out of beta won't mean that specific provider integrations are all perfect though - our model is that the provider code is open source so in theory anyone can change them, even OpenProvider. The code is here:  https://github.com/upmind-automation/provision-provider-domain-names/tree/main/src/OpenProvider

[SolusVM2 VPS service]

Hi Andaga,

We will add SolusV2 in future yes -- we have to focus on the ones that are used most at present. We are working on Virtualisor/Proxmox/OnApp etc

The code is however open source - a third party is able to develop a SolusV2 module if they need one urgently and we can review and merge in

https://github.com/upmind-automation/provision-provider-servers

Thanks

Seb

 

 

[PayPal Billing Agreements]

PayPal Legacy Subscriptions is also now supported for callbacks.

[Integrate all PayPal payment methods in one]

Lots of these use different gateway credentials I'm afraid

I.e. some are SOAP, some are REST, some taking the callbacks from IPN

I think in most cases you would just use one though - probably either Express or Billing Agreements.

[Improve the Products & Services view by hiding Expired and Cancelled services.]

Sure, we can do this - will add a request!

[Hide migration invoices]

Yes - this is done under settings -> invoices -> Hosting '0' invoices from clients

 

I think we will make this the default behaviour

[Unable to dispatch provision request due to missing data]

Hi Jason, that's usually because the registrant data isn't there -- or the admin contact info

Check under host control -> domain names -> settings

And make sure that is filled in.

[Server Management Module]

SolusVMv1 is now live

Virtualizor being worked on at present

[WebHooks]

We start work on Webhooks on Monday week 🙂 The team who are working on invoice consolidation will finish that next week then move to webhooks 

 

[Error in two step verification]

Hi Dale, 

Can you send us an email to [email protected] and we can start the process to reset?

Thanks

Seb

[Invoice generated is not Indian GST compliant]

I think these SAC codes is a feature that we need to add- I think this' description' field is what will be needed to show on the invoice

 

An issue is created 🙂

[Single Invoice]

I agree. It's going to be pretty awesome with settings on a brand, product, client and contract product level (so you can exclude specific services for instance). And you can set a day in the month on which to invoice and a range of time in which to generate the invoices for (So for instance if you generate invoices on the 15th and say 1 month, it'll roll everything up until the 14th of the next month into one invoice).

[Single Invoice]

This is being worked on at present (consolidated invoicing)

We hope to have it out this month

[Custom Field for Products]

For this you could use the client label, and then edit the invoice template to include the label. You could also use notes to store the data that's visible to clients, but it wouldn't be on the invoice.

Basically you want a custom service identifier/description right? Feels like that is something we should add as a feature that then gets automatically included on invoices.

[Enhance & Upmind Charge Reseller per site basis]

Yeah definitely planned and coming -- so it'll be tiered usage post-bay billing

I would say this is in our top 5 most requested features!

[Customer contracts or another PDF in the customer area.]

We'll post in this thread 🙂

[Search in Tickets]

It's already there 🙂 Check under the support view

Next week we're also releasing a Ctrl+K search which will let you do a search through various things 🙂

[Promotion Code Set To Auto-Apply For Hosting Plan, But Cart Displays Non-Discounted Price.]

Promotions can be quite complicated because there are lots of settings about which are mandatory and some that might not work in conjunction

We've gone back to your ticket requesting remote access so we can check. If you can enable remote access we can take a look

Yesterday was a bank holiday in the UK - we had emergency support but you would have had slower responses on support tickets.

[The Logo Problem, More Important Than You May Realize]

Just to update this here - the reason this happens is because the logo is square on mobile devices and - so the logo needs to work on multiple screen widths. Obviously the solution is that we have a horizontal logo and a square alternative for mobile devices, which we'll add soon!